Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Rolston

Amanda Rolston

Kimball,SD

Summary

Detail-oriented with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. I am upbeat and have been told I keep office morale up as I'm a very happy-go-lucky type. I would be a good asset to your company as I give 100% everywhere I go!

Overview

14
14
years of professional experience

Work History

Patient Account Specialist

Guidehouse
06.2019 - 01.2024
  • Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
  • Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
  • Electronically submitted bills according to compliance guidelines.
  • Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
  • Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Contacted patients after insurance was calculated to obtain payments.
  • Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.

Chiropractic Administrative Assistant

Atlas Chiropractic Of Winner
01.2016 - 05.2019
  • Collaborated with practitioners to develop customized treatment plans tailored to individual patient needs, resulting in higher satisfaction rates.
  • Monitored patient flow, escorted patients to appropriate room and obtained initial patient information.
  • Organized and prioritized daily work to meet patients' needs and run smooth provider schedules.
  • Developed strong rapport with patients through attentive listening skills and empathetic interactions during their visits.
  • Stayed current with industry developments by attending relevant conferences and seminars, subsequently enhancing the quality of service provided to patients.
  • Improved billing accuracy and streamlined insurance claims processes by diligently verifying patient insurance information.
  • Maintained exam rooms by monitoring and replenishing supplies and performing routine housekeeping.
  • Enhanced patient experience by efficiently managing appointment scheduling and providing exceptional customer service.

Family Advocate

Winner Resource Center
02.2013 - 05.2016
  • Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Enhanced family support by conducting thorough assessments and identifying specific needs.
  • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
  • Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
  • Organized community outreach events, raising awareness about available resources for struggling families.
  • Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
  • Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
  • Provided court attendance for victims of sexual assault and domestic violence.
  • Led school assemblies educating children of the warning signs of domestic violence/sexual assault.
  • Advocated for families within the legal system, helping them navigate challenging situations and obtain necessary resources.

Direct Support Professional

Community Connections, Inc.
06.2010 - 03.2013
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Education

High School Diploma -

Winner High School
Winner, SD
05.2009

Skills

  • HIPAA understanding
  • Medicare and Medicaid knowledge
  • Patient Care
  • Team Collaboration
  • Verbal and written communication
  • Collections experience
  • Patient account management
  • Medical Billing Expertise
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Phone and Email Etiquette

Timeline

Patient Account Specialist

Guidehouse
06.2019 - 01.2024

Chiropractic Administrative Assistant

Atlas Chiropractic Of Winner
01.2016 - 05.2019

Family Advocate

Winner Resource Center
02.2013 - 05.2016

Direct Support Professional

Community Connections, Inc.
06.2010 - 03.2013

High School Diploma -

Winner High School

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Amanda Rolston