Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Rosado

Amanda Rosado

Largo,FL

Summary

Dedicated and versatile professional with extensive experience in phlebotomy, site management, and clerical operations. Demonstrated ability to provide exceptional patient care and customer service, oversee daily facility operations, and uphold precise record-keeping practices. Proficient in venipuncture, administrative coordination, team leadership, and adept at managing multiple tasks in fast-paced environments. Recognized for exceptional organizational abilities, professionalism, and a composed, solution-oriented approach to addressing challenges. Committed to upholding stringent standards of safety, confidentiality, and efficiency within healthcare and administrative environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Phlebotomist

Quest Diagnostics
01.2024 - 01.2025
  • Conduct ~40+blood draws/day (venipuncture, capillary, drug screens, biometric exams) per established protocols
  • Verify patient identity, test orders; process specimens—labeling, centrifuging, aliquoting, freezing—for transport
  • Handle billing, payments, and data entry in LIS systems accurately and confidentially
  • Maintain logs, inventory, and lab documentation; support audits and statistics compilation
  • Perform supply stocking, equipment sanitization, phone/email support, and cross-unit coordination
  • Achieve fast-paced efficiency in understaffed settings; maintain quality and compliance with OSHA/HIPAA
  • Complete mandatory training; support peers and cross-cover during staffing shortages

Donor Services Team Lead

OneBlood
08.2020 - 01.2024
  • Lead mobile blood collection operations with a team of 6 donor techs; and ensure regulatory compliance
  • Train and mentor new hires in SOPs, venipuncture, and apheresis collection; support ongoing competency evaluations
  • Supervise blood draws at fixed sites and mobile events serving 50–100+ donors/day
  • Maintain documentation logs, oversee donor eligibility screenings, and manage donor care during reactions
  • Coordinate supply inventory and ensure timely reporting of deviations or equipment failures

Sales Manager

Extra Space Storage
01.2018 - 08.2020
  • Oversee daily operations for one or more self‑storage facilities, ensuring high standards of cleanliness, safety inspections, and overall facility appearance
  • Lead in-person and phone interactions with customers—identify storage needs, recommend appropriate units, unit insurance, and moving supplies; guide new customers through rental and insurance agreements
  • Achieve sales targets via unit rentals, insurance upsells, and ancillary product sales (locks, boxes)
  • Manage cash and financial responsibilities: process customer payments, balance daily receipts, follow up on delinquent accounts, and complete bank deposits
  • Handle administrative tasks: monitor store budget, maintain auction files, manage delinquent accounts, prepare daily deposits, and run errands/travel between stores
  • Provide leadership and support to staff across locations; work both independently and collaboratively within a district structure

Customer Service Representative

Ceridian
07.2016 - 05.2017
  • Handle 50+ small business inquiries daily via calls, email, and chat—supporting rewards redemption, plan changes, and billing issues
  • Resolve missing credit or reward points issues, maintaining ≥90% one-call resolution
  • Educate clients on loyalty benefits, payment options, and advisor upgrades, contributing to a 15% increase in reward-tier enrollment
  • Log all interactions in CRM, generate follow-up tasks, and escalate complex cases to small business specialists
  • Consistently meet CSAT targets (>90%), first-call resolution, and retention metrics while managing up to 4 simultaneous chat or call queues

Front Desk Receptionist

Magnuson Hotel Marina Cove
07.2014 - 07.2015
  • Greeted guests upon arrival with a warm and professional demeanor, ensuring a welcoming first impression.
  • Managed the check-in and check-out process efficiently using property management systems (e.g., Opera, RoomKey, or similar).
  • Handled guest inquiries, complaints, and requests promptly and courteously, resolving issues to ensure guest satisfaction.
  • Processed payments, verified identification, and maintained accurate records of room assignments and charges.
  • Coordinated with housekeeping and maintenance staff to ensure room readiness and address guest needs.
  • Provided guests with information on hotel services, local attractions, transportation, and dining recommendations.
  • Answered multi-line phone systems, managed reservations, and responded to emails in a timely manner.
  • Balanced cash drawer, prepared shift reports, and followed hotel security and safety procedures.

Education

Associates In Psychology - Psychology

Argosy University - Phoenix Online Division
Tampa, Florida
06.2017

High School Diploma - undefined

Boca Ciega High School
Saint-Petersburg, Florida
06.2015

Skills

    Technical Skills

  • Venipuncture and capillary blood collection
  • Specimen labeling and handling
  • Knowledge of safety and sterilization procedures
  • Patient identification and verification protocols
  • Experience with vacutainers, syringes, and butterfly needles
  • Data entry and electronic medical record (EMR) systems
  • Familiarity with laboratory information systems (LIS)
  • Specimen transport and storage compliance
  • Centrifuging and processing blood samples
  • CLIA, OSHA, and HIPAA compliance

    • Interpersonal & Communication Skills

  • Patient care and comfort techniques
  • Ability to calm anxious or pediatric patients
  • Strong communication and listening skills
  • Customer service and professionalism
  • Team collaboration with lab staff

    • Organizational & Safety Skills

  • Time management in high-volume environments
  • Accuracy in labeling and documentation
  • Attention to detail in sample collection
  • Infection control and PPE usage
  • Emergency response readiness

Certification

  • Commercial Drivers License
  • CPR
  • Alyx Apheresis Certification
  • Microsoft Word
  • Microsoft PowerPoint

Timeline

Phlebotomist

Quest Diagnostics
01.2024 - 01.2025

Donor Services Team Lead

OneBlood
08.2020 - 01.2024

Sales Manager

Extra Space Storage
01.2018 - 08.2020

Customer Service Representative

Ceridian
07.2016 - 05.2017

Front Desk Receptionist

Magnuson Hotel Marina Cove
07.2014 - 07.2015

Associates In Psychology - Psychology

Argosy University - Phoenix Online Division

High School Diploma - undefined

Boca Ciega High School

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