Amanda Rosario

• Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
• Cleaned and sterilized instruments, equipment and surfaces.
• Educated patients about procedures, answered questions, and provided comforting words enhance procedure results.
• Anticipate appointment needs such as consent forms, milestone sheets, behavioral health information
• Triaged patients in office or by phone to assess severity of conditions.
• Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.

• Responsible for working up and triaging patients. active listening helps to anticipate their needs and contribute accordingly. Identify medical conditions based on descriptions and photos and know which diagnoses I can bill with each diagnosis.
• I keep multiple running schedules separate from the clinic schedule. Having multiple moving schedules keeps everyone on track and ensures me they are hitting all of their post op deadlines.
• Communicate with surgery center and update and correct any additional information that they might require. I work well with my coworkers and have a great working relationship with the staff.

I was the head technician at Advanced Eyecare Specialists. I am expected to manage patients in regards to their diagnoses and what tests are billable with them. My main focus throughout the day is working up patients, taking acuities, entrance testing, color vision screenings, medical record updates, refractions, contact lens fittings and administering medical testings.

In between patients, I answer the phones, make appointments, send prescriptions, work on medical audits, send medical letters to patients PCPs for follow up and communications.

I am also responsible for all of the specialty contact lens patients in our practice. I have multiple spreadsheets to keep them all in check and on task to ensure there is no lapse in appointments and we continuously get paid every year for medically necessary from the insurance companies.

When there is down time between patients, I dual role as a scribe for the doctor. I accompany her into each room and take notes on what is explained to the patients; document any medical conditions, diagnoses and treatment plans she discusses with them. I am then responsible for interpreting what testing she might need next and with all further appointments.

I was responsible for the front lines of hotel check in. I was to help troubleshoot payment issues and apply discounts and assisting team members.

I was then an hourly manager where my responsibilities now also included scheduling, hiring, training, room inventory, communicating with housekeeping department, complaints and guest satisfaction.

I was then promoted to a salaried housekeeping manager where I was the sole manager in charge of over 150 employees. I had multiple departments to schedule and manage over, including housekeeping staff, common area, housemen, laundry and the office administration. I was to attend weekly manager meetings and be able to effectively communicate with entire resort management the staffing and quality of housekeeping department.

I started off as a server, worked through all of the front of house positions in order to be more proficient. Became a trainer, shortly after was offered the In-store lead coaching position (ITC), which included running the training department, hiring, orientation, filling out all paperwork and tax forms for new hires. I was the number one ITC in the entire franchise three out of the four quarters.

My final management position was the bar manager- I was in control of the inventory of the bar and its needs, have an understanding of my profit and loss and budgeting. I also had to keep control of the bartenders schedules and keep labor costs down as much as possible.