DAVID I ROSARIO
Tampa
Summary
To obtain a position within a growing company where I can utilize my excellent customer Service skills and Maintenance experience.
Experienced with managing large-scale service operations and optimizing team performance. Utilizes strategic planning and problem-solving skills to enhance service quality and client satisfaction. Track record of fostering collaborative team environments and delivering consistent, reliable results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Service Manager
IQ Luxury Apartments
Tampa, FL
07.2020 - Current
- Lead cross-functional service teams to deliver high-quality customer support and meet SLA commitments.
- Develop and execute service strategies that drive customer satisfaction, retention, and profitability.
- Oversee daily operations, budgets, and resource planning to optimize efficiency and cost control.
- Manage escalated client issues, ensuring timely resolution and long-term relationship management.
- Monitor service performance metrics and implement continuous improvement initiatives.
- Collaborate with sales and operations leaders to align service delivery with business objectives.
- Coach, mentor, and evaluate staff performance to build a high-performing, customer-focused culture.
- Ensure compliance with company policies, safety regulations, and industry standards.
Service Manager
The Pearl Apartments
Tampa, FL
03.2020 - 07.2020
- Handle all maintenance of retails stores under high rise.
- Scheduling, deal with all vendors and contracts
- A/C repair and replacement
- Plumbing
- Ordering of all supplies
- Drywall repair, painting, concrete
Area Service Manager
The Province/Avalon Heights
Tampa, FL
05.2013 - 03.2020
- Run all phases of maintenance for off Campus student housing for 2 properties
- Scheduling, deal with all vendors and contracts
- A/C repair and replacement
- Operate a 65 foot boom lift
- Plumbing
- Coordinate turn twice a year for 2 properties
- Supervise staff of 8
- Ordering of all supplies
- Drywall repair, painting, concrete
Service Manager
Campus Lodge Apartments
Tampa, FL
04.2009 - 05.2013
- Run all phases of maintenance off Campus student
- Housing
- Scheduling, deal with all vendors
- A/C repair and replacement
- Plumbing
Education
High School -
John F. Kennedy High School
Bronx, New York, United StatesArchitectural design
City College
Bronx, New York, United StatesSkills
- Certified Air Conditioning Electrical Technician
- Electrical repair
- Dry wall repair
- HVAC systems
- Dexterous with hand tools
- Knowledgeable in all safety protocol
Certification
- HVAC certified Universal
- Bi-lingual
- Mold and Mildew
- Fair Housing
- Plumbing
- Electrical
- A/C fundamentals
- EPO Certified
Timeline
Senior Service Manager
IQ Luxury Apartments
07.2020 - Current
Service Manager
The Pearl Apartments
03.2020 - 07.2020
Area Service Manager
The Province/Avalon Heights
05.2013 - 03.2020
Service Manager
Campus Lodge Apartments
04.2009 - 05.2013
Architectural design
City College
High School -
John F. Kennedy High School