Amanda Rosas
Victoria
Summary
Customer Service Representative with extensive experience in the cellphone industry. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong background in cash handling, POS systems, and merchandising, contributing to improved customer experiences. Reliable team player known for accuracy, efficiency, and a proactive approach to problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier
Victoria College Bookstore
Victoria
06.2023 - 05.2025
- Maintained cleanliness of checkout area, including countertops, registers, and floors.
- Provided exceptional customer service while promoting loyalty programs to enhance sales.
- Followed security procedures for handling large sums of money, ensuring compliance.
- Greeted customers and addressed inquiries regarding products and services.
- Assisted customers over the phone with store operations and order placement.
- Operated cash register accurately, processing payments efficiently by various methods.
- Organized promotional displays to maximize visibility and drive sales.
- Completed daily recovery tasks to uphold store appearance and productivity.
Customer Service Representative
Spherion
Victoria
03.2008 - 07.2009
- activated cellphones for my customers that needed to use their device outside of the country
- processed payments for our customers
- aided in the customer service through the lost and stolen department.
- made sure that i not only answered questions to their satisfaction, i also made sure all issues were resolved
Education
Associate of Applied Science - Business Management
Victoria College
Victoria, TX05-2025
Skills
- Customer service and support
- Sales promotion strategies
- Cash handling and management
- Inventory management and restocking
- Refund processing
- ID verification techniques
- Patience and empathy skills
- Cleaning and sanitizing practices
- Credit and cash transactions
- Order packaging efficiency
- QuickBooks proficiency
- Data entry accuracy
- gift card handling expertise
Accomplishments
- I completed my GED a year before I was to graduate high school
- I received a trophy for UIL mathematics
- I made the Deans list in Fall 2024 and Spring 2025
- I am in the process of becoming a National Society of Leadership and Success member
Reference
- Carol Walters 361-2118-8448
- Dianne Burdette 361-237-7388
- Curtis Postert 361-363-0108
Certification
- Office Management certificate, Received Spring 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Cashier
Victoria College Bookstore
06.2023 - 05.2025
Customer Service Representative
Spherion
03.2008 - 07.2009
Associate of Applied Science - Business Management
Victoria College
Similar Profiles
Jacob GauerJacob Gauer
Cashier at Barnes & Noble College/Orange Coast College BookstoreCashier at Barnes & Noble College/Orange Coast College Bookstore
Anya KapoorAnya Kapoor
Bookstore Employee at Monroe Community College BookstoreBookstore Employee at Monroe Community College Bookstore
George OpeltGeorge Opelt
Adjunct Instructor at Waukesha County Technical College BookstoreAdjunct Instructor at Waukesha County Technical College Bookstore
Puneet MinhasPuneet Minhas
Supervisor at Shell Gas StationSupervisor at Shell Gas Station
Spencer M. DiekenSpencer M. Dieken
Clinic Assistant - Intern at United MovementClinic Assistant - Intern at United Movement