Amanda Ross
Opelika,AL
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
8
8
years of professional experience
Work History
Billing Support Specialist
CVS Health
02.2022 - Current
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Processed and verified invoices to secure accuracy of billing information.
Cashier/Receptionist
Folsom Lake Ford
09.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front Office Receptionist
Fair Oaks Quality Dental, 11622 Fair Oaks Blvd
02.2019 - 09.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Cashier
Clark’s Snow Sports, Harding Blvb
01.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Cashier/Receptionist
Roseville Hyundai, N
12.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Office Admin
TopGolf Roseville, 1700
09.2016 - 04.2018
- Carried out front office duties utilizing data entry skills.
- Supported office staff and operational requirements with administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Education
Lincoln-Way East High School
Medical Billing And Coding
Devry University
05.2024
Skills
- Microsoft Office, Point of Sale Systems, and can quickly pick up any other programs
- Insurance Verification
- Medical Billing
- Maintain Records
- Invoicing Proficiency
- Research
- Medical Billing and Collections
- Claim Processing
- Customer Inquiries
- Review Documents
- Administrative Support
- Confidentiality and HIPAA
Additional Information
- HIPPA CPR
Timeline
Billing Support Specialist
CVS Health
02.2022 - Current
Cashier/Receptionist
Folsom Lake Ford
09.2019 - 11.2021
Front Office Receptionist
Fair Oaks Quality Dental, 11622 Fair Oaks Blvd
02.2019 - 09.2019
Cashier/Receptionist
Roseville Hyundai, N
12.2017 - 10.2018
Office Admin
TopGolf Roseville, 1700
09.2016 - 04.2018
Cashier
Clark’s Snow Sports, Harding Blvb
01.2016 - 01.2019
Lincoln-Way East High School
Medical Billing And Coding
Devry University