Amanda Rosser
Denver,CO
Summary
Patient Care Coordinator with 4+ years of experience delivering high-touch, patient-centered support in fast-paced clinical environments. Known for combining operational precision with a proactive, concierge-style approach to care, ensuring seamless coordination across complex patient journeys. Trusted to lead workflows, anticipate needs, and drive measurable improvements in patient experience and clinic performance.
Overview
6
6
years of professional experience
Work History
Lead Practice Coordinator & Patient Experience Nav
Kindbody
07.2024 - Current
- Promoted to Lead Practice Coordinator within six months; serve as primary support and subject matter expert for patient coordination staff, including training and onboarding new team members
- Oversee clinic operations and patient flow, ensuring timely completion of open tasks, messages, and unbilled accounts to maintain a seamless care experience
- Coordinate end-to-end patient journeys following consultation, managing an average caseload of 55 patients per month and serving as a dedicated point of contact throughout treatment readiness
- Anticipate patient and provider needs by proactively managing scheduling, follow-up, and communication, ensuring continuity of care without gaps or delays
- Implemented tracking systems and workflows to ensure consistent patient follow-up, eliminating missed touchpoints and improving overall patient experience
- Consistently exceeded performance goals, achieving over 65% conversion from new patient visits to workup
- Led a patient re-engagement initiative targeting 300+ inactive leads, resulting in a 20% conversion rate to scheduled consultations
- Partner closely with clinical teams to streamline coordination and remove administrative friction, allowing providers to remain focused on patient care
- Identify workflow gaps and present process improvement ideas in team meetings to enhance operational efficiency and patient experience
- Recognized with company-wide “Own It” award (900+ employees) for exceptional performance, leadership, and commitment to patient-centered care
Practice Coordinator
Kindbody
Denver, CO
05.2022 - Current
- Delivered a high-touch, patient-centered front desk experience, creating a welcoming and supportive environment for all patients
- Managed patient intake and EMR workflows, ensuring all documentation, insurance, and appointment details were accurate and complete prior to visits
- Coordinated clinic scheduling and calendar management, proactively resolving conflicts and supporting smooth daily operations
- Served as a primary point of contact for patients, providing timely, professional communication across phone, email, and chat
- Handled billing and insurance inquiries with accuracy and discretion, ensuring clarity and resolution for patients
- Maintained clinic readiness through inventory management, supply coordination, and collaboration with headquarters
- Consistently maintained a call answer rate above 80%, ensuring responsive and reliable patient communication
- Supported patient satisfaction initiatives, contributing to a Net Promoter Score (NPS) above 80%
Medical Administrative Assistant
Burn and Reconstructive Centers of America
Denver, CO
08.2020 - 10.2021
- Supported daily clinic operations and front desk functions in a high-volume surgical practice, ensuring an organized and efficient administrative environment
- Coordinated patient scheduling across consultations, procedures, and follow-up care, including referrals and physician calendar management
- Managed patient intake and documentation, verifying insurance, preparing charts, and ensuring accuracy of all required information prior to appointments
- Facilitated surgical scheduling and provider meetings, maintaining alignment across patients, physicians, and clinical teams
- Obtained insurance prior authorizations for procedures and surgeries, ensuring timely approvals and minimizing delays in patient care
- Served as a key point of contact for patient communication, handling phone inquiries and administrative requests with professionalism and attention to detail
Education
Associates In Business Administration -
Georgia Military College
Augusta, GA03-2016
Skills
Patient Care & Coordination
Patient Journey Coordination Patient Experience High-Touch Service Delivery Care Navigation Patient Communication
Operations & Workflow Management
Scheduling & Calendar Management Workflow Optimization Process Improvement Task & Follow-Up Management Cross-Functional Coordination
Administrative & Clinical Support
EMR/EHR Systems Insurance Verification Prior Authorizations Billing Support Documentation Management
Tools & Systems
Microsoft Office Suite Patient Portals Scheduling Platforms
Timeline
Lead Practice Coordinator & Patient Experience Nav
Kindbody
07.2024 - Current
Practice Coordinator
Kindbody
05.2022 - Current
Medical Administrative Assistant
Burn and Reconstructive Centers of America
08.2020 - 10.2021
Associates In Business Administration -
Georgia Military College