Amanda Routh
Summary
Adaptable Office Administrator with five plus years of background in fast paced environments. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player in customer satisfaction and retention.
Provides a wide range of talents from travel coordination to bookkeeping. Additional experience in assisting executives and coordinating company events. Fast-learner with interest in developing new skills to better support the mobile solutions industry along with all other staff and management.
Overview
8
8
years of professional experience
Work History
Dispatcher/Customer Service/Administrative Assistant
Elevate Textiles
04.2021 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with 14 drivers and personnel to coordinate timely delivery of goods and materials.
- Entered Payroll for drivers weekly in the system as well as Excel for accuracy.
- Entered Driver's time away in Excel.
- Directed dispatching, routing, and tracking of 16 fleet vehicles.
- Scheduled Driver's Meetings.
- Maintained professional relationship with clients and drivers to increase trust, reliability and rapport.
Office Manager
Reliant Transport
09.2018 - 07.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Administrative Assistant
Pruitt Healthcare
08.2017 - 09.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Administrative Specialist
Tri-Lift NC
06.2016 - 07.2017
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Handled incoming and outgoing mail.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled client correspondence and tracked records to foster office efficiency.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Enhanced business recordkeeping by developing and optimizing organizational approaches.
Education
High School Diploma -
Southern Guilford High School
Greensboro, NC06.2002
Skills
- Handling Customer Complaints
- Coaching and Mentoring
- Schedule Coordination
- Complex Problem Solving
- Adaptable and Resilient
- Employee Motivation and Discipline
- Attention to Detail
- Documentation and Recordkeeping
- Microsoft Office
- Goal Setting
- Honesty and Integrity
- Friendly and Relatable
- Diligent Follow Through
- Administration and Operations
- Verbal and Written Communication
- Multitasking and Prioritization
- Confidence and Drive
- Schedule Management
Timeline
Dispatcher/Customer Service/Administrative Assistant
Elevate Textiles
04.2021 - 01.2024
Office Manager
Reliant Transport
09.2018 - 07.2020
Administrative Assistant
Pruitt Healthcare
08.2017 - 09.2018
Administrative Specialist
Tri-Lift NC
06.2016 - 07.2017
High School Diploma -
Southern Guilford High School
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