AMANDA ROY
Litchfield,New Hampshire
Summary
Highly skilled, results-oriented customer service and administrative support professional with diverse experience in fast-paced environments. Friendly and personable with a proven track record for achieving goals and objectives, exceeding performance expectations, and ensuring total customer satisfaction. Quick learner with the ability to complete complex projects and assignments working with limited instruction or supervision. Dependable and reliable with excellent communication, interpersonal, organizational, problem solving, and computer/keyboarding skills. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
11
11
years of professional experience
Work History
Credit Resolutions Specialist
Granite State Credit Union
04.2023 - Current
- Investigate and resolve member account questions/problems
- Completed up to 80 daily outbound calls
- Prepare attorney assignments for charged off loans/shares
- Manage and process upcoming repossessions
- Manage assigned loan queues of all stages of delinquency through to payoff or charge off/repossession.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Branch Supervisor
Members First Credit Union
01.2021 - 01.2023
- Accurately process customer cash, check, transfer, and statement transactions with balanced drawer
- Opens/closes branches
- Lead team in daily function and branch operations
- Accurately process customer requests with professionalism and speed
- Supervision of employees with training and daily tasks
- Achievement of maximum sales goals and quotas.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
Financial Service Representative
Members First Credit Union
01.2019 - 04.2020
- Accurately process customer cash, check, transfer, and statement transactions with balanced drawer
- Call Center Coverage with outbound calling
- Accurately process customer requests with professionalism and speed
- Supervision of employees with training and daily tasks
- Achievement of maximum sales goals and quotas.
Teller II
Triangle Credit Union
01.2018 - 01.2019
- Accurately process customer cash, check, transfer, and statement transactions with balanced drawer
- Greet and guide customers in a friendly and professional manner
- Communicate existing and new account services
- Up-sell and redirect special services to appropriate account staff
- Answering and directing phone calls in timely manner.
Customer Service Teller
Citizens Bank
01.2016 - 01.2018
- Accurately process customer cash, check, transfer, and statement transactions with a balanced drawer
- Greet and guide customers in a friendly and professional manner
- Communicate existing and new account services
- Up-sell and redirect special services to appropriate account staff
- Assisted with the training of 2 new tellers ensuring that employees received a comprehensive education on proper banking policies.
Sales / Customer Service Associate
BANANA REPUBLIC
01.2014 - 01.2016
- Perform floor sales, customer service, and cashiering functions
- Interacted with 15-20 customers per hour and aid in product selection and purchase
- Complete cash, credit, custom, and on-line transactions worth up to $600
- Research and resolve customer issues including price corrections, returns, and exchanges
- Awarded for achieving or exceeding credit card program enrollment goals.
Education
Associates - General Studies With A Focus On Dental Hygiene
NHTI - Concord's Community College
Concord, NH2027
High School Diploma -
Conval Regional High School
Peterborough, NH06.2013
Skills
- Problem Resolution
- Customer Satisfaction
- Planning & Scheduling
- Multitasking
- Attention to Detail
- Customer Relations
- Self Motivation
Timeline
Credit Resolutions Specialist
Granite State Credit Union
04.2023 - Current
Branch Supervisor
Members First Credit Union
01.2021 - 01.2023
Financial Service Representative
Members First Credit Union
01.2019 - 04.2020
Teller II
Triangle Credit Union
01.2018 - 01.2019
Customer Service Teller
Citizens Bank
01.2016 - 01.2018
Sales / Customer Service Associate
BANANA REPUBLIC
01.2014 - 01.2016
Associates - General Studies With A Focus On Dental Hygiene
NHTI - Concord's Community College
High School Diploma -
Conval Regional High School
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