Amanda Roy
Little Elm
Summary
Dynamic customer service professional with a proven track record at Lifelong Insurance Agency, adept at resolving conflicts and enhancing client relations. Skilled in active listening and data entry, I foster loyalty through empathetic communication, ensuring customer satisfaction and repeat business. Committed to maintaining professionalism in high-pressure environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Lifelong Insurance Agency
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher's Assistant
Prosper ISD
08.2022 - 07.2023
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Teacher's Assistant
Little Elm ISD
08.2017 - 07.2022
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Front Desk Receptionist
Emergency Department
03.2014 - 03.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Education
Business Administration
North Central Texas College
Gainesville, TXLake Dallas High School
Lake Dallas05-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Administrative support
- Clerical support
- Coordination
- Paperwork processing
Timeline
Customer Service Representative
Lifelong Insurance Agency
03.2023 - Current
Teacher's Assistant
Prosper ISD
08.2022 - 07.2023
Teacher's Assistant
Little Elm ISD
08.2017 - 07.2022
Front Desk Receptionist
Emergency Department
03.2014 - 03.2017
Business Administration
North Central Texas College
Lake Dallas High School
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