Amanda Royce
Homosassa,FL
Summary
Dependable and successful professional with a proven track record of delivering fast, high-quality customer service in restaurant settings. Demonstrates adaptability and expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Server
Crumps Landing
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server/togo specialist
Chilis Bar and Grill
05.2019 - 08.2021
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Instructed guests on menu specials, took food and beverage orders, and answered any questions that may have arisen
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Bussed tables and reset place settings quickly and effectively
- Maintained a clean and organized work environment, following health and safety regulations to ensure a safe dining experience
- Received positive feedback from guests and supervisors for exceptional service and attention to detail, contributing to a pleasant dining experience.
Cashier
Burger King
01.2016 - 12.2019
- Rang in orders according to the pos systems
- Helped prepare food
- Also started management training but never advanced because I left
- Helped do deposits and taking them to the bank, making change and delivering product to other stores in the area that needed inventory
- Greeted customers entering store and responded promptly to customer needs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Shift Manager
Pizza Hut
05.2013 - 01.2016
- Is responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift
- Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service
- Demonstrated ability to provide exemplary leadership to staff, maximize customer satisfaction, and reduce costs.
Server
Applebee's
02.2015 - 04.2015
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Instructed guests on menu specials, took food and beverage orders, and answered any questions that may have arisen
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Bussed tables and reset place settings quickly and effectively
- Maintained a clean and organized work environment, following health and safety regulations to ensure a safe dining experience
- Received positive feedback from guests and supervisors for exceptional service and attention to detail, contributing to a pleasant dining experience.
General Labor worker
Duke Energy
08.2013 - 10.2013
- Reliable and adaptable General Labor worker with an agreeable disposition and a stellar customer service ethic
- Adept multitasker with abilities to handle a number of workplace responsibilities with accuracy and efficiency
- Able to lift and carry heavy objects repeatedly and for prolonged periods of time.
Assistant Manager
Circle K
11.2009 - 08.2012
- Responsible for implementing workflow procedures based on direction from the company’s General Manager
- General duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace
- Schedule and coordinate meetings
- Conduct employee performance reviews
- Develop good customer relationships
- Participate in recruitment and dismissal processes
- Smooth out problems within the workplace
- Address employee and customer concerns
- Develop strategies for better workplace efficiency and goal achievement
- Email and phone correspondence.
Cashier
Homosassa Springs Wildlife Park
05.2009 - 10.2009
- Seasonal Position
- Worked in the cafe of the park, prepared food for the park guests
- Cleaned up after them, made the cafe presentable for people to walk through to get into the Wildlife Park itself
- Working in the park itself at the hippo shack selling snacks and beverages to guests of the park
- Interacting with guests and employees.
Server
Sportster's
03.2008 - 06.2009
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Instructed guests on menu specials, took food and beverage orders, and answered any questions that may have arisen
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Bussed tables and reset place settings quickly and effectively
- Maintained a clean and organized work environment, following health and safety regulations to ensure a safe dining experience
- Received positive feedback from guests and supervisors for exceptional service and attention to detail, contributing to a pleasant dining experience.
Server/hostess
The Manor
06.2006 - 04.2007
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Instructed guests on menu specials, took food and beverage orders, and answered any questions that may have arisen
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Bussed tables and reset place settings quickly and effectively
- Maintained a clean and organized work environment, following health and safety regulations to ensure a safe dining experience
- Received positive feedback from guests and supervisors for exceptional service and attention to detail, contributing to a pleasant dining experience.
Cashier
McDonalds
06.2005 - 03.2006
- Rang up orders, helped prepare the food, did dishes, made sure the store was clean, helped with putting away stock truck
- Worked the drive-thru window, in-between orders at the window I would do other things around the store to keep busy
- Always tried to provide the best customer service I could
- Kept up with basic store procedures and proper upkeep of all items in the store.
Education
High School Diploma -
Crystal River High School
Crystal River, FL05.2007
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- Food Running
- Service prioritization
- Sales Techniques
- Order Accuracy
- Food safety practices
- Team Player
- Reliable and Responsible
Timeline
Server
Crumps Landing
07.2021 - Current
Server/togo specialist
Chilis Bar and Grill
05.2019 - 08.2021
Cashier
Burger King
01.2016 - 12.2019
Server
Applebee's
02.2015 - 04.2015
General Labor worker
Duke Energy
08.2013 - 10.2013
Shift Manager
Pizza Hut
05.2013 - 01.2016
Assistant Manager
Circle K
11.2009 - 08.2012
Cashier
Homosassa Springs Wildlife Park
05.2009 - 10.2009
Server
Sportster's
03.2008 - 06.2009
Server/hostess
The Manor
06.2006 - 04.2007
Cashier
McDonalds
06.2005 - 03.2006
High School Diploma -
Crystal River High School
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