Summary
Overview
Work History
Education
Skills
Associations
Other Experience
Languages
Timeline
Generic
Amanda R. Pope

Amanda R. Pope

Wheaton,IL

Summary

Accomplished leader, trainer, and sales professional specializing in the benefits industry. Recognized for expertise in partnership development, team building, and program management. Proven ability to drive long-term business growth through innovative strategies and fostering accountability within cross-functional teams. Consistently delivering exceptional outcomes that surpass expectations.

Overview

11
11
years of professional experience

Work History

Sr. Manager Carrier Relations and API Operations; ADP HRO

ADP
09.2024 - Current
  • Responsible for managing a team of API consultants driving API implementation and Service results.
  • Develops and maintains Carrier Relationships throughout the Comprehensive Services Organization.
  • Creates sustainable growth strategies to enhance relationships and drive profitability for business unit; among those created 'API Fast Track' doubling the potential opportunities for EOI API with Carrier Partners.
  • Focuses on initiatives to make our business processes easier-specifically for our clients with comprehensive benefit election focusing on risk and liability of benefit information and the security that new means of technology (API) provides.
  • Acts as a global ADP citizen; operating across business units to strategize business resources and make the best impact on our clients, and the overarching ecosystem of brokers and carrier relationships.
  • Executes strategic initiatives across the organization to consolidate and validate information; establishing Carrier Playbooks, backlog timelines, and support metrics for our EDI and API teams.

Director, Carrier Relations; ADP Major Accounts

ADP
01.2021 - 01.2024
  • Built ADP Partner Advantage Program for Carriers from 0 to 16 signed partners.
  • Responsible for partnerships that account for over $1.6 billion in annual premium.
  • Accountable for developing and enhancing strategic business partnerships by building trust with insurance Carriers' key decision makers to drive client retention and improve loss prevention.
  • Maintains productive Carrier partnerships that pay direct business revenue of over $5 million annually with anticipation to grow to over $20 million in next 5 years.
  • Develops and executes ADP's strategic objectives through channel development strategies and tactics that are focused on aligned carrier partnerships (16 signed Carrier Partners and 15 prospective Carrier Partners).
  • Responsible for developing profitable growth strategies that impact the HR Practitioner and employee experience; driving adoption of products, increasing revenue and persistency.
  • Alongside our cross-functional team; designed, developed and implemented large-scale initiatives such as the ADP Technology Credit Program, major product and platform updates.
  • Directs the bi-annual KPI readout and strategic goal setting discussion for each Carrier partner.
  • Executes on ADP's go-to market promise through regional development focused on aligned Carrier and Broker relationships.
  • Draft, negotiate & execute contracts with new and existing Carriers.
  • ADP representative participating and speaking at industry conferences; LIMRA, HR Tech, ADP Partner Advantage Summit, etc.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Manager, Education and Partner Relations

UBA- United Benefit Advisors
01.2018 - 01.2021
  • Responsible for program management and engagement of 130 National Broker Partners and 20 Carrier Alliances; aligning business priorities, documenting business and onboarding process and identifying process improvement opportunities for resolution to the governing Board of Directors.
  • Led in-person and virtual conferences; content management, scheduling, key note speaking and professional licensing requirements.
  • Conducted market research to understand unique business needs of current and prospective Broker Partner firms; fostered and maintained robust sales pipeline and improved overall retention.
  • Responsible for the success of three major Sales Academies for industry Producers, Account Managers and Compliance Professionals; developed the program curriculum, coordinated industry leadership, secured funding and support, consistently exceeded KPI metrics and survey goals.
  • Maximized performance by monitoring daily activities and mentoring team members.

Territory Representative, Sales and Account Management

Republic Services
01.2017 - 01.2018
  • Moved sales from 10% growth pattern to 20% per month, consistently hitting 150% of sales goal.
  • Managed and retained relationships of a book of business of 700+ customers.
  • Built and grew customer relationships with existing and prospective customers.

Client Consultant; Customer Service and Financial Analyst

MetLife National Accounts
01.2014 - 01.2017
  • Managed large market relationships with eight customer contacts for companies with at least 10,000 eligible lives.
  • Served as subject matter expert on eligibility; developed and implemented frequent regulatory updates.
  • Oversaw implementation of MetLife products (Life, Dental, Disability, Critical Illness), organized project plan and stakeholder communication.
  • Participated on leadership team leading large-scale implementation of benefit services with a Third Partner Administrators.
  • Acted as overall Client Ambassador; Directed long-term efficiency projects, coordinated stakeholder analysis and readout of broker, customer and internal partner relationships.
  • Created process around action plans and escalations for customer issues to be addressed more efficiently and effective.

Education

M.A. - Communication Studies

University of Georgia
Athens, GA
05.2014

B.S. - Arts

Drake University
Des Moines, IA
05.2012

Skills

  • Effective public speaking
  • Results-oriented sales strategy
  • Strategic operational management
  • Client management
  • Financial Acumen
  • Collaborative Solutions
  • Business strategy optimization
  • Leadership in cross-departmental projects
  • Talent development
  • Troubleshooting and problem resolution
  • Strategic partnership development
  • Cross-functional communication
  • Data-driven decision making

Associations

  • Phi Beta Kappa Honors Society
  • NAHU Member-National Association of Health Underwriters
  • REBC-Registered Employee Benefits Consultant Certified
  • National Academy of Social Insurance
  • Toastmasters member
  • High School Speech Coach Volunteer

Other Experience

  • State of Illinois- Life and Health Insurance License
  • University of Georgia Professor: Instructed Communications and Interpersonal Relations
  • MetLife Educational Seminars: Project Management, Making Projects Work, Creating High Performance Teams, Negotiation Skills, Presentation Skills & Financial Acumen
  • Foreign Study: Alicante, Spain; Proficient in conversational Spanish

Languages

Spanish
Limited Working

Timeline

Sr. Manager Carrier Relations and API Operations; ADP HRO

ADP
09.2024 - Current

Director, Carrier Relations; ADP Major Accounts

ADP
01.2021 - 01.2024

Manager, Education and Partner Relations

UBA- United Benefit Advisors
01.2018 - 01.2021

Territory Representative, Sales and Account Management

Republic Services
01.2017 - 01.2018

Client Consultant; Customer Service and Financial Analyst

MetLife National Accounts
01.2014 - 01.2017

M.A. - Communication Studies

University of Georgia

B.S. - Arts

Drake University

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