Amanda Cavett
Fargo,ND
Summary
Highly motivated and customer-centric professional with over 10 years of experience in delivering exceptional customer service and resolving issues efficiently. Proven ability to build strong relationships, de-escalate difficult situations, and consistently exceed customer satisfaction goals.
Overview
14
14
years of professional experience
Work History
Optical Team Lead
Lumen Vision
Fargo, North Dakota
03.2021 - Current
- Assist with answering phone calls, scheduling, and maintaining patient records.
- Complete teching for comprehensive eye examinations.
- Providing exceptional customer service to ensure customer satisfaction.
- Conduct inventory for our Clinic Director and Sales Representatives.
- Help customers choose eyeglass frames that best fit their vision needs and lifestyle.
- Obtain and explain insurance.
Surgical Counselor
TLC Laser Eye Center
West Fargo, North Dakota
11.2018 - 03.2021
- Educate patients on what to expect for surgery during pre-screening consult.
- Prepare clinical charts, payments, surgical room for surgery day in an extremely organized.
- Participate in the operating room by assisting surgeons in preparing the room and keeping patients calm and comfortable all while handling instruments and equipment during surgery.
Residential Manager
CHI Friendship
Fargo, ND
04.2016 - 11.2018
- Oversee two, on-site supervisors and 26 staff, along with 10 developmentally disabled individuals in their homes for 24 hour care.
- Responded quickly to emergency situations for either staffing or the individuals; coordinated appropriate follow-up action.
- Providing ongoing support and development opportunities for staff in a positive environment.
- Conduct HR tasks like: employee evaluations, payroll, meetings, trainings, tracking, disciplinary actions, and participated in hiring process.
Residential Supervisor
STEP Inc.
Billings, Montana
01.2015 - 03.2016
- Oversee 15 staff, along with 6 developmentally disabled youth individuals in their home for 24 hour care.
- Responded quickly to emergency situations for either staffing or the individuals; coordinated appropriate follow-up action.
- Providing ongoing support and development opportunities for staff in a positive environment.
- Conduct HR tasks like: employee evaluations, payroll, meetings, trainings, tracking, disciplinary actions, and participated in hiring process.
Supervisor
CHI Friendship Inc
Fargo, North Dakota
03.2011 - 12.2014
- Work directly with the site manager to ensure that everyday tasks were fulfilled.
- Uphold payee statues for all individuals accounts.
- Understand, train and maintain PSP plans for all individuals along with staff training.
Education
Associate of Science - HDFS/Elementary Education
North Dakota State University
Fargo, ND05-2011
High School Diploma -
West Fargo High School
West Fargo, ND05-2008
Skills
- Adaptable
- Communication
- Customer Service
- Creative Problem Solving
- Dependable
- Organization
Timeline
Optical Team Lead
Lumen Vision
03.2021 - Current
Surgical Counselor
TLC Laser Eye Center
11.2018 - 03.2021
Residential Manager
CHI Friendship
04.2016 - 11.2018
Residential Supervisor
STEP Inc.
01.2015 - 03.2016
Supervisor
CHI Friendship Inc
03.2011 - 12.2014
Associate of Science - HDFS/Elementary Education
North Dakota State University
High School Diploma -
West Fargo High School