AMANDA RUIZ
Summary
Looking for a position to utilize my health care skills, experience and knowledge. Seeking to benefit the company while having the opportunities for personal growth and advancement as Certified Medical Assistant or Customer Service Representative. Ability Summary Experience in interacting with customers to provide amazing customer service. Approximately fifteen years of experience in the Medical Field. Medical Assistant and Nurses Assistant experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Nursing Assistants, Legends
01.2022 - 01.2023
- Turn or reposition bedridden patients
- Answered patient call signals, signal lights,bells, or intercom systems to determine patients' needs
- Fed patients or assistpatients to eat or drink
- Measure and recorded food and liquid intake or urinary andfecal output, reporting changes to medical or nursing staff
- Provided physical supportto assisted patients to perform daily living activities, such as getting out of bed,bathing, dressing, using the toilet, standing, walking, or exercising.
Customer Service Representative, Customer Service Representatives
Express Employment/Humach
07.2021 - 01.2023
- Interacted with customers to provide basic or scripted information in response toroutine inquiries about products and services
- Handled and resolve generalcomplaints
- Individuals whose duties were primarily installation, sales, repair, andtechnical support.
Certified Nurse Assistant
Home Health Aides, President Home Health Care
11.2020 - 01.2021
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Customer Service Representative Agent
Black Turtle Services
08.2019 - 10.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Event Security Guard
Expert Security Training Academy
02.2019 - 06.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Private Security Guard
Bolt Security Co Inc
12.2018 - 03.2019
- Lock doors and gates of entrances and exits to secure buildings
- Answer alarms and investigate disturbances
- And authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Lock doors and gates of entrances and exits to secure buildings
- Answer alarms and investigate disturbances
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Customer Service Representative Specialist
Black Turtle Services
09.2018 - 11.2018
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Health Care Aide
Anthony Home Health
06.2018 - 08.2018
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Home Health Aid
Starr Home Health Agency
10.2016 - 05.2017
- Assisted the client with general hygiene such as helping them bathe, grooming, and keeping themselves clean
- Provided help move in and out of beds, baths, and wheelchair
- Changed bed linens, wash and iron laundry
- Entertained, converse with, or read aloud client to keep them mentally healthy and alert
- Prepared nutritious meals based on client's dietary needs and served meals on a daily basis
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Cashier
Stripes
02.2015 - 03.2015
- Operate cash register to itemize and total customer's purchases in store: Use electronic scanner to record price
- Record prices and departments, subtotal taxable items, and total purchases on cash register
- Collect cash, check, debit card, or charge payment from customer and make change for cash transit ons
- Stock shelves and mark prices on items
- Count money in cash drawer at beginning and end of work shi
- Record daily transacts on amounts from cash register to balance cash drawer.
Medical Assistant
Starr County Rural Clinic -Hospital District
07.2013 - 03.2014
- Performed administrative and certain clinical duties under the direction of a physician
- Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes
- Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
Medical Assistant /Unit Clerk
Doctor's Hospital at Renaissance
05.2009 - 05.2013
- Scanned patient medical record information into EMR system.
- Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Assistant, Medical Assistants
Palm Valley Medical Clinic
07.2005 - 05.2006
- Perform administrative and certain clinical duties under the direction of a physician
- Administrative duties may include scheduling appointments, maintaining medicalrecords, billing, and coding information for insurance purposes
- Clinical duties mayinclude taking and recording vital signs and medical histories, preparing patients forexamination, drawing blood, and administering medications as directed by physician.
Medical Assistant, Medical Assistants
Ernesto Trevino MD
07.2003 - 06.2005
- Perform administrative and certain clinical duties under the direction of a physician
- Administrative duties may include scheduling appointments, maintaining medicalrecords, billing, and coding information for insurance purposes
- Clinical duties mayinclude taking and recording vital signs and medical histories, preparing patients forexamination, drawing blood, and administering medications as directed by physician.
Education
Associate of Applied Science - Nursing
South Texas College
05.2024
Vocational School Certificate - undefined
New Start School
05.2022
Associate's Degree - Assistant
San Antonio College of Medical & Dental Assistant
05.2001
High School Diploma - General Studies
Rio Grande City High School
05.2000
Skills
- Direct Patient Care
- Electronic Recordkeeping
- Interdisciplinary Communication
- Patient Relationship-Building
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Languages
Spanish
Full Professional
Timeline
Nursing Assistant
Nursing Assistants, Legends
01.2022 - 01.2023
Customer Service Representative, Customer Service Representatives
Express Employment/Humach
07.2021 - 01.2023
Certified Nurse Assistant
Home Health Aides, President Home Health Care
11.2020 - 01.2021
Customer Service Representative Agent
Black Turtle Services
08.2019 - 10.2020
Event Security Guard
Expert Security Training Academy
02.2019 - 06.2019
Private Security Guard
Bolt Security Co Inc
12.2018 - 03.2019
Customer Service Representative Specialist
Black Turtle Services
09.2018 - 11.2018
Health Care Aide
Anthony Home Health
06.2018 - 08.2018
Home Health Aid
Starr Home Health Agency
10.2016 - 05.2017
Cashier
Stripes
02.2015 - 03.2015
Medical Assistant
Starr County Rural Clinic -Hospital District
07.2013 - 03.2014
Medical Assistant /Unit Clerk
Doctor's Hospital at Renaissance
05.2009 - 05.2013
Medical Assistant, Medical Assistants
Palm Valley Medical Clinic
07.2005 - 05.2006
Medical Assistant, Medical Assistants
Ernesto Trevino MD
07.2003 - 06.2005
Associate of Applied Science - Nursing
South Texas College
Vocational School Certificate - undefined
New Start School
Associate's Degree - Assistant
San Antonio College of Medical & Dental Assistant
High School Diploma - General Studies
Rio Grande City High School
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
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