Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Amanda Ruiz

Miami,FL

Summary

Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

Physicians Health Center
04.2023 - 03.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both clinic and its patients through expanded resources.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.

Elementary School Teacher

Future Leaders Academy
08.2016 - 02.2023
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
  • Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Taught core subjects of math, science, technology, and history.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
  • Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
  • Participated in after-school tutoring programs, offering individualized support for students struggling academically.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Administered various reading tests and determined student reading levels based on assessment findings.
  • Met with parents to review Individualized Education Plans for at-risk students.
  • Fostered student curiosity and interest in learning through hands-on activities and field trips.
  • Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
  • Taught students subject-specific material, learning strategies, and social skills.
  • Assessed student progress by administering tests and evaluating results.
  • Kept classroom clean, organized, and safe for students and visitors.
  • Established positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.

Education

Associate of Arts - Early Childhood Education

Miami Dade College
Miami, FL
07.2023

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL
06.2016

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Organizational Skills
  • Appointment Scheduling
  • Multitasking ability
  • Customer Service
  • Attention to Detail
  • Patient confidentiality
  • Verbal and written communication
  • Scheduling
  • Follow-up care
  • Patient Safety
  • Relationship Building
  • Payment Collection
  • Registration and Scheduling
  • Schedule Coordination

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

References

Available upon request.

Timeline

Patient Care Coordinator

Physicians Health Center
04.2023 - 03.2024

Elementary School Teacher

Future Leaders Academy
08.2016 - 02.2023

Associate of Arts - Early Childhood Education

Miami Dade College

High School Diploma -

G. Holmes Braddock Senior High School

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Amanda Ruiz