Amanda Ruiz
Paul,ID
Summary
Proven Dental Receptionist with a track record of enhancing patient satisfaction at Family Health Services by adeptly managing appointment scheduling and insurance verifications. Demonstrates exceptional multitasking and customer service skills, significantly improving office efficiency and patient trust. Fluent in Spanish, ensuring clear communication across diverse patient demographics.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
Family Health Services
08.2015 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary dental forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Completed patient referrals to other dental specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Education
GED -
College of Southern Idaho
Twin Falls, ID05.2007
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Incoming Call Reception
- Payment Processing
- Maintaining cleanliness
- Insurance Verification
- Patient Scheduling
- HIPAA Compliance
- Patient documentation
- Office Opening and Closing
- Data Entry
- Mail Sorting and Distribution
- Electronic Dental Record (EDR)
- Adept at multi-line phones
- Spanish Fluency
- Electronic Practice Management (EPM)
- Financial Plan Options
- Computer Proficiency
- Customer Service
- Cash Handling
- Organization and Time Management
- Adaptable and Flexible
- Documentation and Recordkeeping
- Problem-Solving
- Payment Scheduling and Collection
- Insurance Authorizations
- Collaboration and Teamwork
- Patient Referral
- Patient Health Information Access
- Understanding of confidentiality laws
Accomplishments
Successfully completed the certified translation course
Languages
Spanish
Professional Working
Timeline
Dental Receptionist
Family Health Services
08.2015 - Current
GED -
College of Southern Idaho
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