Amanda Rushing
Hobart,Indiana
Summary
Dedicated customer service professional with experience in high-volume call center environments, client relations, and problem resolution. Proven ability to handle customer inquiries with patience and professionalism while ensuring accuracy and compliance with company policies. Adept at building rapport with customers, resolving issues efficiently, and maintaining a positive customer experience. Seeking to leverage my strong communication skills and attention to detail in a Customer Service Representative role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Cleaning Contractor
Homeaglow
07.2022 - Current
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks
- Developed customized cleaning plans tailored specifically to each client's unique needs
- Expanded clientele through effective networking and promotion of company services
- A company specializing in personalized home cleaning services
Roadside Assistance Agent
Arise Virtual Solutions
10.2023 - 04.2024
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved
- Utilized GPS technology to accurately locate stranded motorists for faster response times
- Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue
- A company providing virtual customer support services
Title Producer/Abstractor
Indiana Title Network Company Inc.
09.2022 - 08.2023
- Analyzed chain of title documents, identifying gaps in ownership history that could impact future sales or developments
- Reviewed +100 property documents and digital archives to authenticate ownership information
- Developed strong relationships with county officials, facilitating quicker access to essential information on public records
- A firm specializing in title insurance and real estate transactions
Certified Nursing Assistant
Various Healthcare Facilities
01.2014 - 01.2022
- Performed accurate documentation of patient information according to established protocols for record keeping purposes
- Built rapport with patients and families, providing emotional support during difficult times
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses
- Supported needs of +35 residents under long-term care
Education
Certificate - Medical Assistant
Everest College
01.2014
High School Diploma -
Hobart High School
01.2001
Skills
- Attention to Detail
- Call Handling
- Communication
- Rapport Building
- Team Collaboration
- Customer Inquiries
- Call Center Experience
- Customer Service Desk
Certification
Medical Assistant, 01/01/14, Everest College
Personality Strengths
- Conventional
- Opportunistic
- Engaged
- Accommodating
- Composed
Timeline
Roadside Assistance Agent
Arise Virtual Solutions
10.2023 - 04.2024
Title Producer/Abstractor
Indiana Title Network Company Inc.
09.2022 - 08.2023
Independent Cleaning Contractor
Homeaglow
07.2022 - Current
Certified Nursing Assistant
Various Healthcare Facilities
01.2014 - 01.2022
Certificate - Medical Assistant
Everest College
High School Diploma -
Hobart High School