Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Rusnak

Jacksonville,FL

Summary

Logistics Specialist with proven ability to manage a diverse portfolio of clients, ranging from Fortune 100 companies to small businesses. Expertise in optimizing freight transportation solutions and enhancing account growth through effective problem-solving. Strong organizational skills and a proactive approach to coordinating inbound and outbound logistics. Experienced in all modes of freight transportation, ensuring efficient goods movement.

Overview

15
15
years of professional experience

Work History

Senior Key Accounts Manager

PIERCE LOGISTICS
CLAYTON, GA
02.2024 - 05.2025
  • Developed and implemented key account strategies to increase customer satisfaction and loyalty.
  • Identified areas of improvement in terms of process or product offering to enhance customer experience.
  • Resolved customer complaints or disputes in a timely manner to maintain positive relationships.
  • Participated in industry conferences and networking events in order to build relationships with potential customers.
  • Collaborated with other departments when necessary to meet customer requirements.
  • Analyzed sales reports to identify opportunities for growth within the key accounts portfolio.
  • Analyzed data from CRM system in order to generate meaningful insights into customer behavior.

Senior Logistics Analyst / Account Manager

Mode Global (Sunteck Transport)
Jacksonville, FL
11.2021 - 08.2023
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Built long-term relationships due to prompt and courteous service.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Senior Logistics Analyst / Account Manager

RRF Logistics (Sunteck Transport)
Jacksonville, FL
11.2017 - 11.2021
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Built long-term relationships due to prompt and courteous service.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Operations Manager

Vertex Transport (Sunteck Transport)
Jacksonville, FL
07.2010 - 11.2017
  • Supervised compliance measures regarding domestic and international tariffs and customs regulations.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

High School Diploma -

FLORIDA COMMUNITY COLLEGE
Jacksonville, FL
06.1992

Skills

  • Cost Analysis
  • Carrier Relationships
  • Compile Informational Databases
  • Pricing Structures
  • Vendor Relationships
  • Import Requirements Knowledge
  • Office Operations
  • Report Generation
  • Operational Efficiency
  • Customer Experience
  • System Verification
  • Logistics Operations
  • Process and Performance Improvement
  • Status Updates
  • Customer Satisfaction
  • Appointment Scheduling Software
  • Professional Relationships
  • Work Orders
  • Global Logistics
  • Transportation and Logistics Planning
  • Team Goals
  • Daily Reports
  • Client Communication
  • Coordinating Transportation
  • Data analysis
  • Key account management
  • Sales analysis
  • Process improvement
  • Contract negotiation
  • Performance reporting
  • Issue resolution
  • Team collaboration
  • Customer service
  • Networking skills
  • Time management
  • Communication skills
  • Problem solving
  • Client onboarding
  • Upselling strategies
  • Relationship management
  • Account presentations
  • Account retention
  • Consultative selling
  • Proficient in [technology]
  • Client relationship building
  • Client needs assessment

Timeline

Senior Key Accounts Manager

PIERCE LOGISTICS
02.2024 - 05.2025

Senior Logistics Analyst / Account Manager

Mode Global (Sunteck Transport)
11.2021 - 08.2023

Senior Logistics Analyst / Account Manager

RRF Logistics (Sunteck Transport)
11.2017 - 11.2021

Operations Manager

Vertex Transport (Sunteck Transport)
07.2010 - 11.2017

High School Diploma -

FLORIDA COMMUNITY COLLEGE

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Amanda Rusnak