Amanda Russell

Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Orchestrated positive customer experiences by overseeing every area of Daily operations.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Developed and implemented strategies to improve revenue and profitability.
• Coordinated with catering staff to deliver food services for special events and functions.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Developed unique events and special promotions to drive sales.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Developed and implemented comprehensive salesperson training program.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Developed and strengthened high-performance sales team turning over $[Amount] per quarter.
• Maintained extensive knowledge of company products and services.
• Attended industry events and conventions to expain sales opportunities.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Organized promotional events and interacted with community to increase sales volume.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Built relationships with customers and community to establish long-term business growth.
• Managed revenue models, process flows, operations support and customer engagement strategies.

• Carefully interviewed, selected, trained, and supervised staff.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Correctly calculated inventory and ordered appropriate supplies.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Set clear expectations and created positive working environment for employees.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
• Developed and enforced health and safety protocols, significantly reducing workplace accidents.
• Resolved customer complaints with professionalism, restoring trust and loyalty.
• Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
• Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Answered customers' questions, recommended items, and recorded order information.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Inspected dishes and utensils for cleanliness.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Helped meet changing demands by recommending improvements to business systems or procedures.