Amanda Russell
Savannah,TN
Summary
Dynamic Floor Supervisor at American Whirlpool with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in quality control and team leadership, I implemented process improvements that significantly boosted productivity and reduced downtime. Committed to fostering a positive work environment, I effectively mentored staff to achieve operational excellence.
Overview
8
8
years of professional experience
Work History
Floor Supervisor/Quality Control
American Whirlpool
Clifton, TN
05.2023 - Current
- Monitored workflow efficiency, identifying areas for process improvement.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Assisted in resolving customer complaints, ensuring high satisfaction levels.
- Conducted regular inspections to maintain cleanliness and organization of work areas.
- Developed schedules to improve productivity and meet operational demands.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
Leadman
American Whirlpool
Clifton, TN
02.2022 - 05.2023
- Supervised daily operations to ensure efficient production workflows.
- Trained and mentored team members on safety protocols and best practices.
- Implemented process improvements resulting in reduced downtime and increased productivity.
- Monitored inventory levels, ensuring adequate supplies for uninterrupted operations.
- Conducted quality inspections to maintain high standards in product output.
- Analyzed workflow data to identify bottlenecks and propose effective solutions.
- Prioritized tasks based on deadline requirements, ensuring timely completion of assignments without compromising quality.
Production Worker/Quality Control Inspector
Praxis
Savannah, TN
02.2018 - 01.2022
- Conducted quality checks to ensure compliance with production and internal quality standards.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Collaborated with team members to meet daily production targets consistently.
Education
Bachelor of Science - Psychology
University of Tennessee At Martin
Martin, TN05.2004
Skills
- Team leadership
- Customer satisfaction
- Task delegation
- Quality controls
- KPI monitoring
- Employee workflow management
- Employee training
- Attention to detail
- Critical thinking
Timeline
Floor Supervisor/Quality Control
American Whirlpool
05.2023 - Current
Leadman
American Whirlpool
02.2022 - 05.2023
Production Worker/Quality Control Inspector
Praxis
02.2018 - 01.2022
Bachelor of Science - Psychology
University of Tennessee At Martin