Amanda Russomanno
Saint Paul,MN
Summary
Customer service and hospitality leader with progressive experience in team supervision, guest relations, and day-to-day operations. Proven ability to guide and train staff, resolve customer concerns, improve processes, and maintain smooth, high-quality service in fast-paced environments. Brings strong communication, organization, and problem-solving skills, with a reputation for building positive relationships and supporting team success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Server
Pool and Yacht Club
Lilydale, MN
03.2022 - Current
- Anticipate guests' needs and respond promptly to provide attentive, high-quality service.
- Build positive relationships with customers, creating a welcoming dining experience that encourages repeat business.
- Train and mentor new employees on service standards, restaurant procedures, and customer interactions.
- Work efficiently in a fast-paced environment while maintaining professionalism, accuracy, and teamwork.
Manager / Certified Pool Operator
Pool and Yacht Club
Lilydale, MN
05.2024 - 09.2024
- Maintained pool equipment and monitored water quality to uphold safety standards.
- Ensured compliance with health, safety, sanitation, and food handling standards.
- Supervised restaurant operations for seamless service from opening to closing.
- Provided coaching, feedback, and disciplinary action when needed while supporting employee development.
- Fostered a positive team environment that encouraged accountability and strong customer service.
- Built lasting relationships with members and regular guests through responsive and personalized service.
Dental Receptionist
Oakdale Family Dentistry
Oakdale, MN
05.2021 - 09.2021
- Verified insurance eligibility and benefits while liaising with insurance providers to facilitate timely patient care.
- Managed incoming calls and scheduled appointments to ensure efficient patient flow.
- Created a welcoming environment by building positive relationships with patients and supporting the clinical team.
- Completed administrative tasks including filing, scanning, and data entry to maintain organized records and support office operations.
Nanny
Private Family
Mendota Heights, MN
06.2019 - 08.2020
- Developed and implemented educational and recreational activities that enhanced children's learning and development.
- Established trusting relationships with children and parents through consistent, reliable care.
- Utilized effective strategies to address challenging behaviors, fostering positive interactions with patience and strong communication.
- Prepared meals, maintained household routines, and managed multiple responsibilities independently.
Extended Day Counselor
Visitation School
Mendota Heights, MN
02.2018 - 07.2019
- Planned and led diverse educational and recreational activities, fostering skill development and social interaction among children.
- Created a safe, engaging, and supportive environment for students in the after-school program.
- Applied positive reinforcement techniques to promote respectful behavior and enhance student confidence in a supportive environment.
- Maintained open communication with parents to provide updates on student behavior and daily activities, strengthening family engagement.
Education
Bachelor of Arts (B.A.) - Psychology
University of St. Thomas
St. Paul, MN, US05-2023
Skills
- Customer service and relationship management
- Leadership and team development
- Conflict resolution and problem solving
- Interpersonal communication
- Time management
- Multitasking in fast-paced environments
- Microsoft Office Suite proficiency
- Google Workspace expertise
- Point-of-sale (POS) systems
Certification
Certified Pool Operator (CPO)
Interests
Volleyball League, Yoga and Somatic Movement
Websites & Social Links
https://www.linkedin.com/in/amanda-russomanno-242730177/
Languages
French
Limited Working
Timeline
Manager / Certified Pool Operator
Pool and Yacht Club
05.2024 - 09.2024
Server
Pool and Yacht Club
03.2022 - Current
Dental Receptionist
Oakdale Family Dentistry
05.2021 - 09.2021
Nanny
Private Family
06.2019 - 08.2020
Extended Day Counselor
Visitation School
02.2018 - 07.2019
Bachelor of Arts (B.A.) - Psychology
University of St. Thomas