Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMANDA RUTAN

La Center,WA

Summary

Customer-focused and results-driven professional with over 8 years of experience in customer service, healthcare support, and office administration. Proven ability to manage complex tasks, resolve patient and client concerns with empathy, and streamline operations in fast-paced environments. Adept in EMR systems, QuickBooks, Microsoft Office, and multi-platform digital tools. Known for strong interpersonal skills, attention to detail, and a proactive approach to problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

The Vancouver Clinic
05.2023 - Current
  • Answer 100+ incoming calls and assist with appointment scheduling, insurance verification, and general patient inquiries.
  • Maintain HIPAA compliance and update EMR patient records accurately.
  • Resolve patient concerns calmly, escalating as needed for timely resolution.
  • Collaborate with physicians and administrative teams to ensure smooth patient flow.
  • Improved resolution time with effective problem-solving for customer complaints.

Home Caregiver

Private Client
07.2021 - 01.2023
  • Provided compassionate in-home support to elderly clients including mobility assistance, daily hygiene, meal prep, and dementia care.
  • Assisted with insurance matters and transportation to appointments.
  • Ensured consistent daily routines and quality-of-life improvements.

Office Manager / Accountant

Needle Tek Inc.
02.2021 - 01.2023
  • Managed office operations, payroll, customer accounts, and monthly reconciliations using QuickBooks.
  • Oversaw inventory control, international orders, and foreign wire transfers.
  • Handled website development, invoicing, marketing, and social media presence.

Customer Service Supervisor

Venus Fashion
03.2018 - 01.2021
  • Led team of support agents across phone and chat; provided training and handled escalations.
  • Contributed to cross-functional improvement groups and maintained KPIs for resolution time and satisfaction.
  • Managed call center front desk and resolved unresolved customer complaints.
  • Completed bi-weekly payroll for 4 employees.

Accounting / Online Sales Specialist

El Dorado Gold & Silver
08.2015 - 09.2017
  • Managed eBay and Amazon sales including product photography, descriptions, and customer communication.
  • Performed quarterly tax prep and ensured legal compliance on property intake.
  • Boosted brand visibility through Facebook marketing and ad strategies.

Customer Support Representative (Retention)

Web.com
12.2014 - 08.2015
  • Retained clients seeking to cancel services by offering solutions and upselling.
  • Managed billing issues, Google AdWords campaigns, and Facebook business pages.
  • Specialized in SEO strategies and site ranking improvements.

Education

Full CNA Program -

Clark County CNA Training Center
Battle Ground, WA
11.2022

Skills

  • Patient & Client Relations
  • EMR & Medical Office Systems
  • Insurance Verification
  • Conflict Resolution
  • Appointment Scheduling
  • Office & Staff Management
  • QuickBooks & Bookkeeping
  • Sales & Online Order Fulfillment
  • HIPAA Compliance
  • Social Media & Web Management
  • Customer service
  • Data entry
  • Critical thinking
  • Active listening

Certification

  • BLS/CPR/First Aid/AED Certified
  • Hoyer Lift Trained
  • Sit-to-Stand Trained

Timeline

Customer Service Representative

The Vancouver Clinic
05.2023 - Current

Home Caregiver

Private Client
07.2021 - 01.2023

Office Manager / Accountant

Needle Tek Inc.
02.2021 - 01.2023

Customer Service Supervisor

Venus Fashion
03.2018 - 01.2021

Accounting / Online Sales Specialist

El Dorado Gold & Silver
08.2015 - 09.2017

Customer Support Representative (Retention)

Web.com
12.2014 - 08.2015

Full CNA Program -

Clark County CNA Training Center

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