Amanda Ryan
Concord,CA
Summary
Business professional with experience in small business management, driving operational success and customer satisfaction. Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols. Adaptable and dependable, skilled in customer relations, operational efficiency, and problem-solving.
Overview
15
15
years of professional experience
Work History
Small Business Owner
West Coast Surfacing, LLC
01.2015 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Office Manager and Assistant to CEO/Assistant to the CFO
Boardwalk Frozen Treats, Br Ip Holder
12.2013 - 12.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Executive Assistant- CMO
24 Hour Fitness Corporate
02.2013 - 10.2013
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Administrative Assistant -Retail and Purchasing
24 Hour Fitness Corporate Office
09.2012 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Front Desk Receptionist
24 Hour Fitness Corporate Office
03.2010 - 11.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answering questions and addressing complaints
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Guide and screen phone calls
Education
Bachelor of Science - Business Marketing
Sacramento State
Sacramento, CA05-2009
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Customer Service
- Calendar Management
- Scheduling
- Schedule Management
Languages
English
Full Professional
Timeline
Small Business Owner
West Coast Surfacing, LLC
01.2015 - Current
Office Manager and Assistant to CEO/Assistant to the CFO
Boardwalk Frozen Treats, Br Ip Holder
12.2013 - 12.2014
Executive Assistant- CMO
24 Hour Fitness Corporate
02.2013 - 10.2013
Administrative Assistant -Retail and Purchasing
24 Hour Fitness Corporate Office
09.2012 - 02.2013
Front Desk Receptionist
24 Hour Fitness Corporate Office
03.2010 - 11.2010
Bachelor of Science - Business Marketing
Sacramento State
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