Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Ryder

Liberty,SC

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Branch Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Branch Manager

Sunset Finance
02.2023 - 08.2023
  • Financing loans/ selling insurance with loans/ customer service/ collections/ open and closing of office; daily reports/ setting up appts./ bank deposits/
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Examined customer loan applications for loan approvals and denials.
  • Boosted sales and customer loyalty through incentive programs.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.

General Manager

Aarons' Sales and Lease
11.2019 - 02.2023
  • Schedules, renewal accounts, customer service, collections, bank s
  • Deposits, management of 6 team members, hiring and firing, inventory, sales, merchandiser
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Account Manager

Aarons
05.2016 - 02.2023
  • Account collection, field payment, customer service
  • Sales and merchandise
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Attended monthly sales meetings and quarterly sales trainings.

Manager

Bootbarn
11.2014 - 05.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Physician Assistant

Baptist Easley Hospital
05.2007 - 07.2014
  • Referred to and consulted with physicians and other healthcare providers on patient care.
  • Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
  • Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
  • Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
  • Coordinated patient referrals to specialty providers.

Education

High School Diploma -

Frederick Community College
Frederick, MD
06.1990

Skills

  • Manage Contracts
  • Time Management
  • Accounting
  • Customer Service
  • Verbal Communication
  • Collections
  • Cash Handling
  • Loans

Timeline

Branch Manager

Sunset Finance
02.2023 - 08.2023

General Manager

Aarons' Sales and Lease
11.2019 - 02.2023

Account Manager

Aarons
05.2016 - 02.2023

Manager

Bootbarn
11.2014 - 05.2016

Physician Assistant

Baptist Easley Hospital
05.2007 - 07.2014

High School Diploma -

Frederick Community College

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Amanda Ryder