Amanda Rydlewski
Alton Bay,NH
Summary
Driven Independent Insurance Broker with 8 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Insurance Broker
Doran Independent Insurance, LLC
05.2016 - Current
- Met with prospective clients to discuss insurance needs and provide solutions.
- Identified and solicited sales prospects in agency databases.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Educated prospective clients on benefits of various insurance products to facilitate informed decision making.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Followed up promptly with interested clients to close sales.
- Fostered collaborative partnerships with fellow brokers within agency to exchange leads and assist one another in achieving mutual success.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Educated clients on insurance policies and procedures.
- Generated quotes and proposals for clients to match individual needs.
- Met with customers to provide information about available products and policies.
- Maintained detailed records of all client interactions, policy updates, and renewal information for seamless account management.
- Developed and implemented promotional strategies to increase customer base.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Provided ongoing support to existing clients by addressing inquiries, resolving concerns, and assisting with claims processes when necessary.
- Continuously updated industry knowledge through regular attendance at training sessions, conferences, and webinars.
- Conducted thorough risk assessments for potential clients to determine appropriate coverage levels and minimize exposure to loss.
- Expanded client base through targeted marketing efforts, including referrals, networking events, and social media outreach.
- Built long-lasting relationships with clients through consistent communication and exceptional customer service.
- Developed a comprehensive understanding of various insurance products, enabling effective recommendations based on clients'' unique requirements.
- Attended industry conferences to stay informed of latest products and trends.
- Evaluated competitors' products and services to gain competitive advantage.
- Conducted annual reviews of existing policies to update information.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Patient Service Representative
Huggins Hospital
03.2011 - 05.2016
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Educated patients on importance of preventive health care and insurance coverage.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Engaged with patients to provide critical information.
- Entered patient demographic and insurance data into electronic medical record system.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Contacted patients on annual renewal dates to offer assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Greeted and assisted patients with check-in procedures.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Verified insurance eligibility and coverage for patients.
- Served as reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Providing excellent customer service by promptly answering patient inquiries.
- Took copayments and compiled daily financial records.
Education
High School Diploma -
Spaulding High School
Rochester, NH06.1995
Skills
- Client needs analysis
- Client Retention
- Appointment management
- Policy Changes
- Health insurance
- Client Relations
- Quality Assurance Requirements
- Billing Inquiries
- Customer follow-up
- Life Insurance
- Product Knowledge
- Customer Complaint Resolution
- Policy Renewals
- CRM Track
Certification
- Licensed Independent Insurance Broker - [Timeframe]
Timeline
Independent Insurance Broker
Doran Independent Insurance, LLC
05.2016 - Current
Patient Service Representative
Huggins Hospital
03.2011 - 05.2016
High School Diploma -
Spaulding High School
- Licensed Independent Insurance Broker - [Timeframe]
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