Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

AMANDA SABILLON

Carrollton,TX

Summary

Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, Reliable to help the company achieve its goals. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level admin position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Collections

Lane and McClain Distributors
12.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Organized, maintained and updated information in computer databases.
  • Collected credit card payments, processed transactions and updated relevant records.
  • Handled HR expenses
  • Worked closely with accounting on processing payments and receiving client information.
  • Tracked important information in Southware spreadsheets and ran reports using data.
  • Reduced delinquency rates by closely monitoring rent collections and enforcing lease agreements consistently.
  • Streamlined the collections process, implementing efficient strategies for contacting debtors and resolving issues promptly.
  • Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
  • Reduced outstanding accounts receivable balances, diligently monitoring aging reports and pursuing collections efforts.

Attendance Clerk

CFBISD
07.2021 - Current
  • Created and entered information into databases
  • Helped distribute employee notices and mail within office
  • Retrieved requested files to deliver to appropriate personnel
  • Operated telephone systems to answer and route incoming and interoffice calls
  • Operated computer to process, store and retrieve information
  • Processed and filed copies of incoming and outgoing physical correspondence
  • Retrieved necessary appropriate records and reports from records room
  • Read and analyzed incoming memos and reports to determine significance and plan distribution
  • Scanned and uploaded files to create digital copies of physical records
  • Safeguarded records to protect private information.

Principal Secretary

CFBISD
06.2022 - 07.2022
  • Operated electronic mail systems and coordinated flow of information, internally and with other organizations
  • Operated office equipment, such as fax machines, copiers and phone systems and arranged for repairs when equipment malfunctions
  • Created, maintained and entered information into databases
  • Ordered and dispensed supplies to maintain office inventory
  • Maintained timekeeping information and submitted and processed payroll
  • Answered telephones to give information to callers, take messages or transfer calls.

Manager

Sabillon Landscape Services
03.2011 - 07.2021
  • Analyzed and resolved quality and customer service issues, recommending system improvements
  • Coached and motivated team, driving sales and delivering exceptional customer service
  • Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
  • Offered constructive feedback to team members, boosting overall job performance.

Personal Loan Specialist

Cliff's Finance
12.2011 - 08.2012
  • Handled customer complaints and took appropriate action to resolve them
  • Explained to customers different types of loans and credit options that were available, as well as terms of those services
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information
  • Approved loans within specified limits and referred loan applications outside those limits to management for approval
  • Met with applicants to obtain information for loan applications and to answer questions about process
  • Computed payment schedules
  • Updated credit and loan files
  • Prepared reports to send to customers whose accounts were delinquent and forward irreconcilable accounts for collector action.

Education

Completed Coursework Towards Associate In Science (A.S.) -

Brookhaven College
Farmers Branch, TX
01.2021

Skills

  • Clerical Support
  • Call Answering and Routing
  • Office Procedures
  • Attendance Recordkeeping
  • Daily Reports
  • Computer Proficiency
  • Spreadsheet Tracking
  • Organization skills
  • Data Entry
  • Recordkeeping and File Management
  • Documentation And Reporting
  • Decision-Making
  • Personable and Approachable
  • Data Confidentiality
  • Scheduling
  • Excellent Communication
  • Multitasking
  • Sales management
  • Expense Tracking
  • MS Office

Personal Information

Title: CLERK/SECRETARIAL

Languages

Spanish
Native or Bilingual

Timeline

Collections

Lane and McClain Distributors
12.2023 - Current

Principal Secretary

CFBISD
06.2022 - 07.2022

Attendance Clerk

CFBISD
07.2021 - Current

Personal Loan Specialist

Cliff's Finance
12.2011 - 08.2012

Manager

Sabillon Landscape Services
03.2011 - 07.2021

Completed Coursework Towards Associate In Science (A.S.) -

Brookhaven College

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AMANDA SABILLON