Amanda Saenz
Multifamily Property Management
Houston,TX
Summary
Dynamic administrative professional with extensive experience at Sterling Relocation. Excels in customer relations and organizational skills. Proven ability to support sales team and deliver exceptional guest services. Efficiently resolves guest concerns. Utilizes strong communication and problem-solving skills to enhance guest satisfaction. Maintains a welcoming and professional atmosphere while coordinating seamless guest experiences.
Overview
20
20
years of professional experience
Work History
Senior Guest Services Coordinator
Sterling Relocation
12.2022 - 02.2025
- Support the Sales Team with all clerical needed
- Heavy customer service
- Answer busy phones
- Execute Lease paperwork
- Processed and proofread correspondence and documents for accounting.
- Skilled in using a variety of office software programs, including (Word, Excel, PowerPoint, Outlook).
Guest Services Coordinator
Sterling Relocation
09.2018 - 01.2022
- Support the Sales Team with all clerical needed
- Heavy customer service
- Answer busy phones
- Execute Lease paperwork
- Processed and proofread correspondence and documents for accounting.
- Skilled in using a variety of office software programs, including (Word, Excel, PowerPoint, Outlook).
Leasing Professional
Marquette at Piney Point
10.2017 - 09.2018
- Inspected properties and coordinated smooth turn-overs to prepare for new residents.
- Handled administrative work to smooth new resident move-in processes.
- Planned marketing and outreach strategies to consistently bring in new leasing prospects.
- Verified applicant income, credit history, and rental references to determine eligibility for tenancy.
- Coordinated move-in dates and ensured units were ready for occupancy.
Inside Sales Representative
Express Corporate Housing
01.2015 - 10.2017
- Assess Clients needs
- Responded promptly to customer inquiries, ensuring high level of satisfaction.
- Locate Apartments and send quotes
- Execute Lease Paperwork
- Met and exceeded daily service quality and performance goals.
- Managed files, processed paperwork, and submitted payments to assist administrative team.
Education
High School Diploma -
North Shore High School
05.1985
Skills
- Administrative task management
- Client support
- Data Entry
- Experienced in software usage
- Experienced with Word
- Efficient multitasking in busy environments
- Multi-task Management
- Supportive team member
- Guest check-in coordination
- Team Training
- Customer service proficiency
Languages
Spanish
Timeline
Senior Guest Services Coordinator
Sterling Relocation
12.2022 - 02.2025
Guest Services Coordinator
Sterling Relocation
09.2018 - 01.2022
Leasing Professional
Marquette at Piney Point
10.2017 - 09.2018
Inside Sales Representative
Express Corporate Housing
01.2015 - 10.2017
High School Diploma -
North Shore High School
Similar Profiles
Toby AndersonToby Anderson
HOA Maintenance Coordinator at O'Banion Relocation & Relocation ServicesHOA Maintenance Coordinator at O'Banion Relocation & Relocation Services
Kianna ReidKianna Reid
Warehouse Admin, Commercial Coordinator & Logistics Support at All American RelocationWarehouse Admin, Commercial Coordinator & Logistics Support at All American Relocation
Eric RinehartEric Rinehart
NA at Career Pause – International RelocationNA at Career Pause – International Relocation
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard
Mikala JaramilloMikala Jaramillo
Software Engineer - Execute Trading Platform (Web Development) at JP MorganSoftware Engineer - Execute Trading Platform (Web Development) at JP Morgan