Amanda Salickram

• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
• Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
• Assisted with dilating patients or using eye medications when directed by optometrist.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Participated in community vision screenings and outreach programs to promote optometry services.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Approved regular payroll submissions for employees.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Propelled continuous improvements and strategically capitalized on current market trends.
• Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Increased sales by driving operational efficiencies and building excellent customer rapport.
• Increased sales revenues by promoting complementary products and educating customers about store promotions.
• Planned team-building exercises to increase employee performance and job satisfaction.

Assessed employee performance and developed improvement plans.

• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Identified and capitalized on community business opportunities with effective networking.
• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.

• Increased profits by 60% in one year through restructure of business line
• Managed team of over 15 professionals
• Trained, coached and mentored staff to ensure smooth adoption of new program
• Implemented marketing strategies which resulted in 12% growth of customer base
• Provided customer service for an average of 60 calls per day, answering customer inquiries, solvingproblems, and providing new product information
• Earned "Top Seller" for three consecutive quarters in 2011.