Amanda Salinas
Summary
Board certified Senior Pharmacy Technician almost 3 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings. Seeking to advance career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician 4
St. Luke's Meridian Medical Center
Meridian, ID
09.2022 - Current
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified insurance benefits.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support as well as assisting with customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Certified Pharmacy Technician/Immunization Specialist
Walmart
Caldwell, ID
07.2021 - 11.2022
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Certified Pharmacy Technician Supervisor
Pillpack by Amazon Pharmacy
Meridian, ID
01.2021 - 08.2021
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, including lists of medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Compiled customer demographic, allergy and medical history background.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
Correctional Officer
MTC CAPP
Kuna, ID
02.2019 - 12.2019
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Reviewed housing assignments and reassigned inmates when needed.
- Maintained daily logs of shift activity.
- Promoted safety, order and functionality of security in the facility.
- Signed in all visitors and completed appropriate visitation log forms.
- Observed system functioning and entered commands to test different areas of operations.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Assisted in technical support process refinement to improve customer service and support.
Certified Psychiatric Technician
Intermountain Hospital
Boise, ID
04.2018 - 03.2019
- Maintained appropriate control, security and well-being of youth at all times.
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
- Effectively managed daily charting for each patient.
Education
High School Diploma -
Canyon Springs High School
Caldwell, Idaho05.2015
Bachelor of Science - Medical Radiologic Technology
Boise State University
Boise, IDSkills
- Technical support services
- Patient service and assistance
- Excellent personal service experience
- Quality assurance and control
- Communications
- Computer literate
- Self motivated
- Proactive communication
Certification
- Certified Pharmacy Technician (CPhT) - 2021
- Idaho Registered Student Pharmacy Technician License - 2020
- Idaho Peace Officers Standards and Training Certified - 2019
- Certified Psychiatric Technician - American Association of Psychiatric Technicians - 2018
Timeline
Pharmacy Technician 4
St. Luke's Meridian Medical Center
09.2022 - Current
Certified Pharmacy Technician/Immunization Specialist
Walmart
07.2021 - 11.2022
Certified Pharmacy Technician Supervisor
Pillpack by Amazon Pharmacy
01.2021 - 08.2021
Correctional Officer
MTC CAPP
02.2019 - 12.2019
Certified Psychiatric Technician
Intermountain Hospital
04.2018 - 03.2019
High School Diploma -
Canyon Springs High School
Bachelor of Science - Medical Radiologic Technology
Boise State University