Amanda Salvo
Virginia Beach,VA
Summary
Dynamic professional with extensive experience in high-pressure environments, including the United States Navy, where I excelled in flight operations and emergency response. Skilled in problem-solving and stress management, I led teams to surpass safety standards and enhance operational efficiency. Demonstrated ability to maintain equipment and foster positive customer interactions, significantly increasing sales and customer satisfaction at Friendly's Restaurant. Proven skill running and maintaining equipment, organizing mission plans and delivering high-quality training. Teaches important situational awareness skills to personnel for safety and operational success. Vigilant, steadfast and resourceful professional.
Overview
18
18
years of professional experience
Work History
Aviation Boatswain's Mate Handler
United States Navy
02.2010 - Current
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Signaled pilots manually to correct movements and prevent accidents.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Led training, tracked data and assessed trainee performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
Friendly's Restaurant
01.2007 - 01.2009
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Education
No Degree - Liberal Arts And General Studies
Owens Community College
Perrysburg, OHNo Degree - Liberal Arts And General Studies
Sinclair Community College
Dayton, OHSkills
- Problem-solving capabilities
- Tool and equipment maintenance
- Public speaking abilities
- Hazardous Material Handling
- Stress management techniques
- Emergency response training
- Flight operations
- Aircraft directing
- Firefighting
- Preventive Maintenance
- Risk Management
Timeline
Aviation Boatswain's Mate Handler
United States Navy
02.2010 - Current
Server
Friendly's Restaurant
01.2007 - 01.2009
No Degree - Liberal Arts And General Studies
Owens Community College
No Degree - Liberal Arts And General Studies
Sinclair Community College