Amanda Sanchez
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Salelytics
03.2023 - Current
- Exercise exceptional customer service skills in an effort to optimize each contact with the leads
- Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
- Assist in resolving routine program quality issues by identifying issues and researching in a timely manner
- Maintain required documentation in an accurate and timely manner using established systems (CRM)
- Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
- Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
- Establish and maintain a professional relationship with internal/external customers, team members and department contacts
- Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.
Intake Coordinator
Agape Home Healthcare
01.2021 - 02.2023
- Accepting Referrals for Home Health
- Reviewing medical documentation for appropriateness of Home Health
- Complete demographics, payor source, history and physical and orders
- Entering all referrals into the Medical Records System accurately and timely
- Contacting the referral source for missing information and communicating with the Director of Nursing for additional assistance
- Maintaining a Pending Log for proper follow through
- Follow up on any pending referrals with the Director of Nursing and assisting them in gathering needed information
- Working with the Insurance Verification to assist that all Home Health is properly authorized and that all payer source is accurate
- Providing excellent customer service to Referral Sources
Front Help
Panda Express
05.2015 - 06.2018
- Support the operation to deliver Superior Guest Service by performing duties which includes: completing guest transactions, assisting with food preparation and cooking, and cleaning
- Adhere to company policies related to standard operating procedures and cash handling
- I am to operate a cash register and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follow all customer service and cash handling policies and procedures
- I have to maintain a solid knowledge of products and services available in unit
- Clean and stocks work area as applicable
- I also assist in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing.
Education
GED -
Oklahoma City Community College
Oklahoma City, OKSkills
- Bilingual (10 years)
- Intake Experience
- Insurance Verification
- Medical Records
- Documentation Review
- CRM Software
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Salelytics
03.2023 - Current
Intake Coordinator
Agape Home Healthcare
01.2021 - 02.2023
Front Help
Panda Express
05.2015 - 06.2018
GED -
Oklahoma City Community College