Amanda Sanchez
Homestead,FL
Summary
Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones. Dedicated Assistant with established interpersonal skills and eagerness to support team members. Intricate understanding of productivity software and physical office assets. Resourceful interpersonal communications skills lends well to streamlining behind-the-scenes operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant
ponsol medical
Miami, FL
04.2024 - Current
- Organized and maintained filing systems for documents and records.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Developed positive relationships with internal customers through effective communication techniques.
- Entered data into databases accurately and efficiently.
- Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
- Archived confidential material securely following established procedures.
- Scanned documents using high-speed scanners for digital archiving purposes.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Greeted guests and vendors to assist in navigating space.
- Broke down boxes for garbage and recycling.
- Answered phones and routed voicemails to respective employees.
- Stocked inventory and ordered office and kitchen supplies.
Customer Service Representative
Uhaul Moving And Storage
Hialeah, FL
03.2022 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Front Desk Receptionist
National Research Institute
Hialeah, Florida
06.2023 - 10.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained a clean and organized reception area to uphold company image.
- Scheduled and confirmed appointments for clients and staff.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Miami, FL09-2027
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06-2023
Skills
- Scheduling
- Technical Support
- Data Entry
- Multitasking and prioritization
- Administrative Support
- Document Control
- Staff Management
- Mail distribution
- Office Administration
- Product and service knowledge
- Email correspondence
- File and Record Keeping
- Positive and professional
- Administrative tasks
- Verbal and written communication
- Schedule Coordination
- Fast Learner
- Computer Skills
- Basic Mathematics
- Time Management
- Schedule and calendar management
Certification
- Phlebotomy certified
- Healthcare BLS certified
Languages
English
Professional
Spanish
Professional
Timeline
Assistant
ponsol medical
04.2024 - Current
Front Desk Receptionist
National Research Institute
06.2023 - 10.2023
Customer Service Representative
Uhaul Moving And Storage
03.2022 - 03.2024
Bachelor of Science - Nursing
Galen College of Nursing
High School Diploma -
Hialeah Gardens Senior High School