Amanda Sanchez
Springfield,MA
Summary
Compassionate healthcare employee Experienced Residential Support Specialist with a background in providing comprehensive support for individuals in residential settings. Possesses strong skills in crisis management, daily living assistance, and client relationship building. Demonstrated ability to foster positive environments that promote individual growth and independence. Notable impact made through innovative program development and successful team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baystate Medical Center
Springfield, United States
11.2023 - Current
- Monitored vital signs and glucose levels for patients, and reported any changes to the supervising nurse.
- Maintained a clean and safe environment for our patients and their visitors.
- Instructed new employees on proper techniques of performing daily tasks.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with admissions, discharges, and transfers.
- Operated EKG and bladder scans to administer routine diagnostics.
- Provided direct patient care and assistance to healthcare team members.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Residential Support Specialist
Mental Health Association
Chicopee, United States
12.2020 - Current
- Maintained a clean, safe, and organized work environment.
- Assisted with daily living care in adults with disabilities, providing hygiene and compassionate care.
- Provided emotional support to residents dealing with difficult issues such as mental illness or grief.
- Assisted residents with personal tasks such as laundry, shopping trips, meal preparation
- Provided support, guidance, and encouragement to individuals with mental disabilities.
- Documented and reported any changes or concerns to supervisor.
- Monitored client behavior, documented daily activities, and reported any changes in condition or behavior to supervisors.
- Assisted with medication administration and monitored its effects on clients.
Cocktail Server
MGM Springfield
Springfield, United States
08.2019 - 03.2020
- Checked identification prior to serving.
- Maintained accurate cash handling practices while efficiently serving customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Closely monitored customers' intoxication levels, discontinued alcohol service, and removed customers from premises or requested assistance from security.
- Assessed patrons' needs to always provide proactive service.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained tidiness and organization throughout the casino area.
- Welcomed guests with a personable attitude and smile.
- Communicated with patrons to offer friendly service and determine needs.
- Created rapport with new and returning patrons to foster guest satisfaction.
Security Guard
Allied Universal Security Services
Westfield, United States
01.2018 - 08.2019
- Monitored and authorized entrance and departure of employees, visitors, and other persons.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Provided a safe environment for anyone entering or leaving property.
- Long hours sitting, standing, and walking, as well as lifting.
- Answered any phone calls with professionalism.
- Protected entrances by scanning individuals and bags via manual wand or x-ray machinery.
- Conducted daily security patrols of assigned areas.
- Provided customer service assistance to staff and visitors in a professional manner.
- Assisted with searches of personnel, vehicles, packages.
Direct Care
Caregiver Homes Inc.
Holyoke, United States
10.2016 - 10.2017
- Assisted with meal planning to meet nutritional plans.
- Helped clients with personal needs, from exercise to bathing and personal grooming.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Performed light housekeeping duties, such as making beds, sweeping floors, and sanitizing surfaces.
- Reported concerns to supervisory caregiver to maintain optimal care for all client needs.
- Administered necessary medications as directed by care plan.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Fostered a relationship with the client, providing companionship and counseling.
- Documented information in patient charts and communicated status updates to interdisciplinary care team
Education
High School Diploma -
Holyoke High School
Holyoke06.2012
Skills
- Ability to Work in a Team
- Communication Skills
- Computer Skills
- Organization
- Professional Bedside Manner
- Adaptability
- Fast Learner
- Client Transportation
- Mental Health Support
- Food Safety
- Documentation
- Effective Time Management
- Vital Signs
- Sanitation
- Medical Record Keeping
- Medical Knowledge
- First-aid and CPR
- Personal care assistance
- Medication Administration
Languages
English
Certification
- Medication Administration
- BLS/CPR/First Aid
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Patient Care Technician
Baystate Medical Center
11.2023 - Current
Residential Support Specialist
Mental Health Association
12.2020 - Current
Cocktail Server
MGM Springfield
08.2019 - 03.2020
Security Guard
Allied Universal Security Services
01.2018 - 08.2019
Direct Care
Caregiver Homes Inc.
10.2016 - 10.2017
High School Diploma -
Holyoke High School