Amanda Sanchez
Houston,TX
Summary
Dynamic and reliable professional with extensive experience in childcare and front office management at Ellen E Lim Progressive Dental. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in appointment scheduling and fostering strong relationships, ensuring a safe and engaging environment for children while promoting their development.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
2026
2026
years of professional experience
Work History
Babysitter
Self Employed
01.2021 - Current
- Supervised children in safe, engaging environments to promote development and well-being.
- Planned and implemented age-appropriate activities to stimulate creativity and learning.
- Assisted with daily routines, including meal preparation and hygiene practices, ensuring comfort and safety.
- Communicated effectively with parents regarding children's progress and any concerns.
- Maintained a clean and organized play area to promote a healthy environment for children.
- Developed strong relationships with children through trust-building activities and positive reinforcement.
- Adapted to children's changing needs, demonstrating flexibility in caregiving approaches.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Administered medications by following strict instructions from parents.
- Managed scheduling of playdates, appointments, and extracurricular activities for structured days.
- Adapted activities to meet varying needs and interests of children under care.
- Monitored progress in self-care tasks, encouraging independence.
- Coordinated outdoor activities to promote physical health and exploration.
- Provided nutritious meals and snacks to support health and well-being.
- Read stories, sang songs and facilitated creative play.
Construction Cleaner/Home Cleaner
Self-employeed
01.2015 - 08.2015
- Cleaned construction sites to ensure safety and compliance with industry standards.
- Operated various cleaning equipment, enhancing efficiency in site maintenance.
- Removed debris and hazardous materials, promoting a safe work environment.
- Organized cleaning supplies and tools for optimal workflow and accessibility.
- Upheld company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product.
- Reduced project delays by promptly removing debris and waste materials from construction sites.
- Increased cost savings by monitoring inventory and properly maintaining supplies of cleaning products, tools, and equipment.
- Maintained high standards of cleanliness in residential spaces, adapting to client preferences.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
- Handled sensitive items with care, respecting the privacy of clients while completing assigned tasks diligently.
- Prevented potential damage to furniture and fixtures by using appropriate cleaning methods for various materials.
- Contributed to a positive first impression for guests by maintaining pristine common areas in client homes.
- Assisted clients with organizing personal belongings, resulting in a more functional living space.
- Maintained a safe and healthy home environment through the proper use of eco-friendly cleaning products.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
Construction Cleaner
Self-employeed
01.2014 - 11.2014
- Operated cleaning equipment to maintain site cleanliness and safety standards.
- Removed debris and waste, ensuring compliance with environmental regulations.
- Assisted in maintaining inventory of cleaning supplies and tools for efficient operations.
- Followed safety protocols to minimize hazards during construction cleanup processes.
- Collaborated with team members to prioritize cleaning tasks based on project timelines.
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.
- Increased worker productivity by providing well-organized, clutter-free spaces for daily construction tasks.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Provided excellent customer service and answered questions related to project timelines and costs.
Dental Front Office Receptionist/ Assistant
Ellen E Lim Progressive Dental
01.2013 - 09.2013
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Facilitated communication between dental staff and patients to enhance service delivery.
- Processed patient insurance claims accurately, ensuring timely reimbursements.
- Developed and maintained organized patient records using practice management software.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Monitored inventory levels of office supplies, initiating orders as necessary for operational efficiency.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted guests in with friendliness and professionalism.
Intern
Memorial Hermann Greater Heights Hospital
09.2012 - 01.2013
- Assisted healthcare professionals in delivering patient care and ensuring compliance with safety protocols.
- Collaborated with interdisciplinary teams to streamline patient admission processes and enhance operational efficiency.
- Conducted thorough patient assessments and documented vital signs using electronic health record systems.
- Supported inventory management by tracking medical supplies and coordinating timely replenishment orders.
- Facilitated communication between patients and healthcare providers, ensuring clarity of treatment plans and instructions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Contributed to positive work environment by actively participating in team-building activities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Front Desk Receptionist/Call Center Customer Service Representative
BFI Waste Services
2010 - 2011
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability and client satisfaction.
- Trained new reception staff on protocols and customer service standards, enhancing team efficiency.
- Implemented a digital filing system to streamline documentation and improve retrieval times.
- Resolved guest inquiries and concerns promptly, fostering positive relationships and repeat business.
- Collaborated with management to refine front desk procedures, driving operational excellence and consistency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Front Desk Receptionist
Robert Half INC Account Temps / Allied Waste Landfill Holdings
2009 - 2010
- Monitored office supplies inventory, placing timely orders to maintain operational readiness.
- Developed training materials for onboarding, improving knowledge retention among new hires.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled incoming calls and directed inquiries to appropriate departments efficiently.
Education
Medical Assistant
The College of Health Care Professions
TX10-2012
GED -
Sam Houston High School
Houston, TX04-2008
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Critical thinking
- Dependability
- Following directions
- Maintaining safe environment
- Child supervision
- Active listening
- Managing routines
- Potty training assistance
- Multitasking and organization
- Basic first aid
- Infant and toddler care experience
- Customer service
- Attention to detail
- Telephone etiquette
- Problem-solving skills
- Appointment scheduling
- Administrative skills
- Front office management
- Filing
- Initiative-taking
- Filing and sorting
- Courteous and professional
- Call answering and routing
- Punctual and reliable
- Fluent in Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Babysitter
Self Employed
01.2021 - Current
Construction Cleaner/Home Cleaner
Self-employeed
01.2015 - 08.2015
Construction Cleaner
Self-employeed
01.2014 - 11.2014
Dental Front Office Receptionist/ Assistant
Ellen E Lim Progressive Dental
01.2013 - 09.2013
Intern
Memorial Hermann Greater Heights Hospital
09.2012 - 01.2013
Front Desk Receptionist/Call Center Customer Service Representative
BFI Waste Services
2010 - 2011
Front Desk Receptionist
Robert Half INC Account Temps / Allied Waste Landfill Holdings
2009 - 2010
Medical Assistant
The College of Health Care Professions
GED -
Sam Houston High School
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