Amanda Sanchez

Hotel General Manager

JLB Management, LLC

11.2008 - Current

Led operational strategies to enhance guest satisfaction and drive hotel profitability.
Developed and implemented staff training programs to improve service quality and team performance.
Oversaw budgeting processes, ensuring financial accountability and resource optimization across departments.
Analyzed market trends to inform strategic decisions on pricing, promotions, and service offerings.
Directed daily hotel operations, ensuring exceptional guest experiences and adherence to brand standards.
Developed and executed strategic marketing initiatives to increase occupancy rates and revenue streams.
Mentored department heads, fostering a culture of collaboration and continuous improvement across teams.
Analyzed guest feedback to identify service gaps, leading to enhanced satisfaction scores and loyalty programs.
Managed staff recruitment, training, and performance evaluations, strengthening team capabilities and engagement.
Implemented cost-control measures, optimizing budgeting processes and resource allocation.
Spearheaded renovation projects, improving facility aesthetics while maintaining operational efficiency during transitions.
Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
Planned and executed marketing activities to improve property brand and increase revenue.
Established partnerships with local businesses to enhance guest offerings and community engagement initiatives.
Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
Increased customer service ratings through personable service.
Analyzed and evaluated business data to identify opportunities for improvement.
Monitored and evaluated performance of personnel to confirm compliance with standards.
Developed and implemented strategies to optimize operational efficiency and maximize profits.
Provided services efficiently and with high level of accuracy.
Developed and implemented marketing strategies to promote hotel services.
Offered appropriate reservation options based on expected attendees when coordinating events.
Provided exceptional service and assistance to guests upon check-in.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Oversaw day-to-day operations of 70-room hotel with staff of 21 employees.
Created and managed accurate occupancy forecasts and budgets.
Established and upheld high standards, promoting great customer service and assistance to guests.
Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Solicited and reviewed guest feedback and promptly resolved complaints.
Implemented successful strategies to increase customer satisfaction.
Evaluated and promptly resolved lodging facility operational issues.
Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Developed and implemented promotional strategies to increase occupancy.
Assisted with development and distribution of marketing materials for facility.

Summary

Overview

Work History

Hotel General Manager

Education

2012 Strategic Training For Exceptional Performanc

Associate of Applied Science - General Studies

Skills

Accomplishments

Work Availability

Certification

Timeline

Hotel General Manager

2012 Strategic Training For Exceptional Performanc

Associate of Applied Science - General Studies

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