AMANDA SANDERSON
Summary
Focused Self Motivator with over 5 years of experience in call center sales, service and support. Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets.
Overview
6
6
years of professional experience
Work History
E-COMMERCE/Call Center Operations Supervisor
DEEP DISTRIBUTING LLC
2023.11 - Current
- Managed scheduling and forecasting needs to maintain optimal staffing levels throughout various shifts and peak periods. responsible for hiring and disabling of employees under my leadership.
- Championed the adoption of new technology tools that streamlined daily tasks for both agents and supervisors alike.
- Conducted regular performance reviews, identifying areas of opportunity for agents'' professional development.
- Helped plan work events outside of normal business operation, gun shows, expos, company events.
- Helped set up and troubleshoot new system operations for entire company.
Office Manager
DCF GUNS
2021.01 - 2023.11
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Handled all cash flow for the company.
- Handled all federal forms with diligence and precision.
Office Administrative Assistant
DCF GUNS
2020.11 - 2021.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Kept the building clean and stocked including the coffee station.
Server
Stagecoach Saloon
2019.01 - 2020.11
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Cake Decorator
King Soopers
2018.03 - 2019.11
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.
- Maintained consistency in product quality by implementing strict guidelines for ingredient selection and storage procedures.
- Decorated cakes according to customer requests and themes.
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
Education
No Degree - Nursing
Arapahoe Community College
Littleton, COHigh School Diploma -
Seaside High School
Seaside, CA05.2009
Skills
- Complaint Handling
- Call Monitoring
- Policy Enforcement
- Workforce Management
- Employee Motivation
- Timekeeping abilities
- Coaching and Mentoring
- Quality Assurance
- Information tracking
- Technical Support
- Documentation expertise
- Operations Management
Avid hunter, Soccer Coach of daughters team aged 5-12 years old, family driven
I love to hunt with my husband and our daughter, nothing goes to waste. I started to coach my daughter's (aged 10) soccer team, this is her first year playing. I love my family and will always put them first.
Timeline
E-COMMERCE/Call Center Operations Supervisor
DEEP DISTRIBUTING LLC
2023.11 - Current
Office Manager
DCF GUNS
2021.01 - 2023.11
Office Administrative Assistant
DCF GUNS
2020.11 - 2021.01
Server
Stagecoach Saloon
2019.01 - 2020.11
Head Cake Decorator
King Soopers
2018.03 - 2019.11
No Degree - Nursing
Arapahoe Community College
High School Diploma -
Seaside High School
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