Amanda Sanderson
Fort Pierce,FL
Summary
Detail-oriented Permitting Coordinator with over 5 years of experience in Florida Roofing. Hardworking and passionate with strong organizational skills eager to secure entry-level Operations Lead position. Successful at managing multiple priorities with a positive attitude and detail-oriented team player. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Office Manager
Neese Roofing LLC
10.2020 - Current
- Maintained daily Office and Permitting Management expectations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer filing system for permits.
- Maximized performance by monitoring daily activities.
- Managed communication with regulatory agencies, maintaining positive relationships and expediting approvals when necessary.
- Maintained a strong working knowledge of local, state, and federal regulations pertaining to permits, ensuring that all applications were in compliance.
- Collaborated with project managers to develop accurate timeline projections based on permitting requirements.
- Provided exceptional customer service to clients throughout the permitting process, resulting in high satisfaction rates and repeat business.
- Stayed current on changing regulations and updated internal procedures accordingly to maintain compliance.
- Supported the successful completion of numerous projects by effectively managing and coordinating permit-related tasks throughout the project lifecycle.
- Reduced errors in permit applications by establishing quality control measures for documentation review.
- Monitored progress of permit applications through various stages, efficiently resolving any issues that arose during the process.
- Scheduled all permit related inspections and obtained CO's where needed after final inspections.
- Conducted thorough permit research, identifying potential roadblocks and addressing them proactively.
- Performed routine data entry or document management.
- Processed invoices, payments from clients, issued receipts, and updated account balances.
- Updated operational records or licensing information using municipal portals.
Permitting Manager
Richie The Roofer
01.2018 - 10.2020
- Increased efficiency by developing templates for commonly used forms and documents related to permitting activities.
- Improved permit application processing times by streamlining workflows and implementing efficient procedures.
- Assisted in preparing permit applications, ensuring accuracy and completeness of required documents.
- Monitored progress of permit applications through various stages, efficiently resolving any issues that arose during the process.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Remote Administrative Assistant
Arms Pest Management LLC
02.2017 - 01.2018
- Answered phone system, scheduled appointments and processed payments from clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Monitored and Scheduled Technician appointments daily.
- Created and maintained Gorilla Desk Software to track and record customer appointments, treatments and technician chemical usage in the field.
- Managed phone and email correspondence with clients and vendors.
Skills
- Permitting online and in person submissions
- Inspection Scheduling and Management
- Project close out and CO requests
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
- Document Management
- Professional and Courteous
- Work Planning and Prioritization
References
Professional References
- Richie | Owner-Operator Licensed Roofer | Previous Employer | 772-473-6197
- Kenneth Tietze | Owner-Operator OTR Transporter | Previous Employer | 843-813-6430
Personal References
- Jessica Drew | Owner Accountant | 772-216-9034
- Jessica Dice-Smith | Owner Professional Cleaning | 772-332-2154
- Billiejean Tietze | Operations Manager | 843-801-4029
Timeline
Office Manager
Neese Roofing LLC
10.2020 - Current
Permitting Manager
Richie The Roofer
01.2018 - 10.2020
Remote Administrative Assistant
Arms Pest Management LLC
02.2017 - 01.2018
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