Amanda Sandoval
Zephyrhills,Fl
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Employee Experience Partner
Advent Health Zephyrhills
11.2022 - Current
- Coordinates and supports employee onboarding, regulatory compliance maintenance, and HR projects.
- Provides support service for candidate and new hire experience.
- Provides office administrative support utilizing excellent customer service skills while promoting the HR operating model.
- Employee badge administration process, including tracking access.
- Performs processing, tracking and documenting compliance-related functions such as: license/ certification/ registration maintenance, documentation of employee competencies and performance evaluations.
- Responsible for document management including scanning/ linking/ filling document for employee HR files.
- Preparing documents for regulatory agencies, coordination regular audits to ensure compliance requirements are met.
- Supports employee events, projects and communication as directed. Including service awards, hiring events and employee related functions
- Stores and maintains HR policies and procedures according to organization documentation as directed.
- Participates in development programs providing valuable insights into strategic decision-making processes within Human Resources Management.
- Facilitates new hire orientation to ensure new hires receive proper orientation on company policies, benefits and safety policies.
- Responsible for employee of the month recognition.
- Complete task as assigned by HRBP, AdventHealth Division office and/ or Facility Executives.
Financial Counselor
Advent Health Zephyrhills
04.2021 - 11.2022
- Ensures all inpatient and observation patient accounts are worked
- Patients are seen and followed up on regarding collections and outcomes
- Job responsibilities include: Professionally interviews patients in person and by phone to secure hospital payment or arrangements as necessary
- Understands Charity, external loan source(s), prompt pay, payment plans and other sources and assistance available to patients
- Assists front-line staff with understanding of hospital and AdventHealth policies regarding collections
- Verifies benefits and eligibility on accounts
- Documents accordingly
- Scans benefit notes into account
- Create estimates and interprets benefits and estimates to patients
- Collects proper co-pay’s and patient portions at time of service
- Is firm and persistent, but pleasant in carrying out the collection responsibility
- Understands all collection policies and options
- Complete all responsibilities of a Financial Specialist III – Listed Below.
Department Secretary- Financial Specialist III
Advent Health Zephyrhills – Simpson Breast Health Center
08.2019 - 04.2021
- The Simpson Breast Health Center provides a full spectrum of breast care services
- Treatment, surgery, rehabilitation and ongoing patient education and recovery
- Job responsibilities include: Communicating effectively to organize daily activities and upcoming events
- Obtaining referrals and recommendations from physicians to schedule patients in a timely manner
- Scheduling patients for multiple modalities following up initial exams and procedures
- General office and clerical duties; greeting incoming patients and guest, answering and returning calls, filing documents, faxing
- Respecting and protecting patient and office confidential information following HIPAA
- Assist department lead and management in compiling data, preparing and organizing information
- Complete and produce medical records request internally and externally for department
- Marketing for upcoming events, planning and preparing office, staff, visitors and speakers
- Complete all responsibilities of a Financial Specialist II – Listed Below.
Financial Specialist II
Advent Health Zephyrhills
01.2017 - 08.2019
- Advent Health is an Adventist Health system hospital that’s vision is Whole-person Care
- Healing physically, emotionally and spiritually
- Job responsibilities include: Interview patients following standards and procedures, obtaining complete and updated information
- Time effective registration, pre-registration, and admissions processes that meet and exceed wait time goals
- Multitask effectively, navigating multiple computer systems and applications with proficiency
- Obtain and verify insurance information demonstrating knowledge and proper classification
- Certify, Authorize and obtain benefit details to create patient estimates for services rendered
- Preform accurate script clarification, scanning and entering documents into medical records correctly
- Enter encounter notes accurately and appropriately
- Accurate cashiering functions; collecting, posting, balancing and depositing
- Performs PBX operator functions as needed for all incoming hospital calls
- Ability to generate patient reports, visitor or employee event reports as needed.
Office Manager
Dr. Michael Kelly D.C.
06.2015 - 01.2017
- Working with and assisting attorneys concerning Personal Injury (PI) and (PIP) cases
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Marketing and meeting with offices creating an available network to patients and potential business partners
- Handling case settlement
- Completing purchase orders for supplies.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Provided staff with support and training to achieve patient satisfaction.
Front Office Receptionist
Dr. Michael Kelly, D.C.
03.2013 - 06.2015
- Dr. Kelly is a Doctor of Chiropractic Medicine that primarily treats patients with accident-related injuries; but also treats patients with sports related injuries, and common aches and pains by therapeutic and manual spinal manipulation
- Job responsibilities include: Scheduling appointments
- Registering patients and assuring they are checked in for out properly for exams and treatments
- Beginning patient treatments that include electrical muscle stimulation, moist heat, and ultrasound
- Verification of insurance benefits
- Data entry of patient information as well as medical history
- Insurance experience in Major Medical, Personal Injury Protection (PIP) billing, and collections
Hostess
Manero’s Restaurant
10.2012 - 03.2013
- The job responsibilities included: Greet guest upon arrival and seat them in an outgoing, friendly, and timely manner
- Responsible for taking To-Go orders and expediting
- Assure all guest needs are met either on the phone or in person promptly
- Scheduled catering events off property as well as private parties in the dining room
- Prepare dining rooms for server stations, upcoming events, and reservations
- Processed cash and credit card payments for all servers and to-go customers
- Balanced each register and tipped out all servers at closing.
Merchantainer
Walt Disney World
02.2012 - 10.2012
- Walt Disney World truly is a unique and magical place to visit as well as work
- The job responsibilities included: Worked as a cashier processing cash and credit card payments for the Emporium in Magic Kingdom
- Floor stock for the Emporium in Magic Kingdom
- Going above and beyond in customer service by displaying Disney’s “Four Keys Basics” which are: Safety, Courtesy, Show, and Efficiency
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their need and preference as well as describing the use and operation of the items
- Responded to customer questions and requests in a prompt and efficient manner all while maintaining a friendly and professional persona and interaction.
Receptionist /Child Care
L.A. Fitness
06.2011 - 12.2011
- Job responsibilities included: Greeting each member as they entered the gym, anticipating their needs
- Maintained up to date knowledge of gym policies regarding payments, cancellation, and extensions of memberships
- Worked in the childcare area and supervised the safety and activities of children
- Worked as a team in every aspect of the gym facility to accommodate all our members.
Education
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Phoenix, AZ05.2026
Associate of Arts -
Indian River State College
Port St. Lucie, Florida12.2017
Skills
- Proficient in Microsoft office applications
- Excellent analytical and problem-solving skills
- Demonstrates professionalism in all situations
- Able to multitask and work in a fast-paced environment
- Self-starter, organized
- Very effective at time management
- Experience in handling and diffusing difficult and sensitive situations
- Collaboration and Teamwork
- Building Trust and Relationships
Accomplishments
- Awarded Medical Executive Committee Scholarship from Advent Health Zephyrhills
- FEMA Training at Center for Domestic preparedness October 2017 ISC 100.C – Introduction to the Incident Command System IS 230.D Fundamentals of Emergency Management IS 700.B Introduction to the National Incident Management System IS 800.C Nation Response Framework HCL MGT.901 Health Care Leadership for Mass Casualty Incidents
- Conducted Audit of 2000 employees verifying license, certification and competencies were complaint with regulations.
- Documented and resolved I-9 / eVerify compliance for approximately 50 team members.
References
References available upon request.
Timeline
Employee Experience Partner
Advent Health Zephyrhills
11.2022 - Current
Financial Counselor
Advent Health Zephyrhills
04.2021 - 11.2022
Department Secretary- Financial Specialist III
Advent Health Zephyrhills – Simpson Breast Health Center
08.2019 - 04.2021
Financial Specialist II
Advent Health Zephyrhills
01.2017 - 08.2019
Office Manager
Dr. Michael Kelly D.C.
06.2015 - 01.2017
Front Office Receptionist
Dr. Michael Kelly, D.C.
03.2013 - 06.2015
Hostess
Manero’s Restaurant
10.2012 - 03.2013
Merchantainer
Walt Disney World
02.2012 - 10.2012
Receptionist /Child Care
L.A. Fitness
06.2011 - 12.2011
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Associate of Arts -
Indian River State College
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