Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Amanda Sandoval

Amanda Sandoval

Health care customer service representative
Albuquerque,NM

Summary

Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.

Energetic Home Health Aide licensed. Current certifications in First Aid, CPR and BCLS. Knowledge of proper feeding, grooming, and wound care procedures.

Compassionate Private Duty Home Health Care Aide known for high productivity and efficient completion of tasks. Specialized in personalized patient care, medication management, and mobility assistance. Excel at communication, empathy, and patience, ensuring comfort and trust in home health settings.

Overview

13
13
years of professional experience

Work History

Private Duty Home Health Care Aide

Amanda's care
, NM
12.2021 - 08.2023
  • Provided companionship, conversation and emotional support to clients.
  • Assisted with light housekeeping tasks such as laundry, vacuuming and dusting.
  • Prepared meals according to dietary guidelines provided by the client's physician.
  • Administered prescribed medications and monitored vital signs in accordance with the physician's orders.
  • Accompanied clients on medical appointments, shopping trips and other errands as needed.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Communicated effectively with families regarding changes in condition that may require additional resources.
  • Assisted with end-of-life issues by providing spiritual guidance when appropriate.
  • Maintained accurate records of services rendered, changes in condition and progress notes for each visit.
  • Provided assistance with activities of daily living including bathing, dressing, grooming and toileting.
  • Transported clients to doctors' offices or other locations in personal car or public transportation.
  • Observed infection control practices while providing direct patient care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.

Medical Assistant

Visiting Angels Home Care
Albuquerque, NM
02.2017 - 07.2019
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Scheduled appointments for patients via phone and in person.
  • Documented notes during patient visits.

Customer Service Representative

Albertsons
Albuquerque, New Mexico
01.2015 - 01.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assisted Living Caregiver

The village of Alameda
Albuquerque, NM
02.2011 - 03.2013
  • Provided assistance with daily living activities such as bathing, dressing, and grooming.
  • Assisted residents in mobility, including transferring them from wheelchairs to beds or chairs.
  • Monitored vital signs and reported any changes to supervisor.
  • Maintained a clean and safe environment for the residents.
  • Developed individualized care plans for each resident based on their needs and preferences.
  • Observed and documented changes in resident behavior or physical condition.
  • Kept accurate records of services performed, medications administered, treatments received.
  • Ensured that all safety protocols were followed at all times within the facility.
  • Helped housekeeping staff with laundry duties when requested.
  • Provided companionship through conversation and other recreational activities.
  • Helped clients with personal needs from exercise to bathing and personal grooming.

Education

High School Diploma -

Rio Grande High School
Albuquerque, New Mexico
05-2005

Skills

  • Diabetes management
  • Range of motion exercises
  • Tube feeding
  • Fall prevention
  • Oxygen therapy
  • Ambulation support
  • Dressing assistance
  • Community activities
  • Documentation
  • Compassionate client care
  • Clinical documentation and reporting
  • Transfer assistance
  • Vital signs monitoring
  • Client documentation
  • Care plan assessment
  • Medication organization
  • Nutritional meal preparation
  • Patient transportation
  • Behavior redirection
  • ADL support
  • Client safety and first aid
  • Personal care services
  • Quality program protocols
  • First aid and safety
  • Recording vital signs
  • Mobility support

Timeline

Private Duty Home Health Care Aide

Amanda's care
12.2021 - 08.2023

Medical Assistant

Visiting Angels Home Care
02.2017 - 07.2019

Customer Service Representative

Albertsons
01.2015 - 01.2017

Assisted Living Caregiver

The village of Alameda
02.2011 - 03.2013

High School Diploma -

Rio Grande High School
Amanda SandovalHealth care customer service representative