AMANDA SANTAELLA PEREZ
Orlando,FL
Summary
Reliable accounting professional with solid administrative background and good understanding of financial operations and practices. Independently handles accounts receivable tasks.
Overview
5
5
years of professional experience
Work History
Credit Analyst (Cleark II)
AmerisourceBergen
08.2022 - Current
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Made outbound calls to customers to discuss and resolve account needs.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Front desk agent/ Night Auditor
TownePlace Suites by Marriott
10.2021 - 08.2022
- Facilitated the helpful functioning of the Guest Services team by delivering expertise, resources, and by cultivating a positive team atmosphere
- Carried out responsibilities as Manager on Duty during night shifts - supervising overnight staff.
Sales Floor Lead for Fulfillment & Customer Service
Macy’s
09.2020 - 10.2021
- Customer Service, trained new seasonal team members, and made sales goals
- Fulfillment, cash office, making daily schedules
- Restocking the floor, cleaning, and organizing stock rooms
- Motivating the team to reach daily/weekly goals
- Resolve customer issues and returns.
SHOP CAPTAIN FOR MENS WEAR
Macy’s
05.2018 - 08.2020
- Customer services and make schedules for the department
- Make sure that the team made credit and sales goals for the day/ week
- Motivate the team and help them reach the goals and tasks
- Trained new members, and cleaned and organized the floor
- Work with the cash office, customer returns/problems, and fulfillment.
KEY HOLDER
HOT TOPIC
05.2018 - 09.2019
- Opening and closing the store, making sure the store was always clean, and organized and the items restocked
- In charge of shipment and making sure the stockroom was organized
- Customer Service, sales, and making daily/weekly goals.
Education
Bachelors Degree in International Public Relations - Business Administration
PUCPR
06.2017
Skills
- Oral and writing skills in English and Spanish
- Office techniques
- Programs Word, Access, Excel, PowerPoint, Indesign, photoshop
- Customer service
- Teamwork
- Work under pressure
- Strong Client Relations Skills
Timeline
Credit Analyst (Cleark II)
AmerisourceBergen
08.2022 - Current
Front desk agent/ Night Auditor
TownePlace Suites by Marriott
10.2021 - 08.2022
Sales Floor Lead for Fulfillment & Customer Service
Macy’s
09.2020 - 10.2021
SHOP CAPTAIN FOR MENS WEAR
Macy’s
05.2018 - 08.2020
KEY HOLDER
HOT TOPIC
05.2018 - 09.2019
Bachelors Degree in International Public Relations - Business Administration
PUCPR
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