Amanda Santana
East Hartford,CT
Summary
Customer-focused guest service team member, barista, with years of experience in customer satisfaction, food safety, and maintaining a clean and safe work environment. Working efficiently, making sure no task is left undone while focusing on quality and good numbers.
Overview
2
2
years of professional experience
Work History
Guest Service
Target
Newington, CT
05.2024 - 09.2024
- Supervised cleanliness of guest service areas before, during and after service.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Provided customer service to guests by answering questions and resolving issues.
- Provided excellent customer service to all guests throughout their visit.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Assisted with training new associates on proper guest service techniques.
Barista
Sweet B Cafe
Rocky Hill, CT
07.2023 - 05.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Sliced fruits, vegetables and meats for use in food service.
- Adhered to health department regulations concerning sanitation standards.
Barista
Starbucks
Rocky Hill, CT
06.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided outstanding service to new and regular customers by attending closely to concerns and developing solutions.
- Ordered and received supplies to restock beverage items.
- Wrapped, labeled and dated food items for sale.
Education
High School Diploma -
Hartford Magnet Trinity College Academy
Hartford, CT06-2022
Skills
- Guest Service and Support
- Hospitality
- Safe Food Handling
- Inventory Control
- Positive Attitude
- Productivity and Efficiency
- Working Quickly
- Quick Learner
- Multitasking
Timeline
Guest Service
Target
05.2024 - 09.2024
Barista
Sweet B Cafe
07.2023 - 05.2024
Barista
Starbucks
06.2022 - 07.2023
High School Diploma -
Hartford Magnet Trinity College Academy