Amanda Santiago, LMSW
Decatur,Georgia
Summary
Experienced leader in care coordination and team management, skilled in driving operational alignment and cross-functional collaboration. Expert in partnering with leaders to set strategy, optimize structure, and ensure employee development and satisfaction. Focused on compliance and delivering business outcomes. Eager to contribute to operational success.
Overview
10
10
years of professional experience
Work History
Care Services Manager
Grayce
11.2022 - Current
- Rapidly promoted within eight months for demonstrating leadership in managing a team of master’s-level social workers providing global care coordination.
- Acts as the primary point of contact for process-related needs, ensuring compliance with business standards and requirements.
- Leads strategic hiring and onboarding to build a high-performing, cohesive team.
- Ensures consistent quality in client experiences by coaching team members individually and implementing annual education plans.
- Drives company initiatives across sales, customer success, webinars, user experience, and product development by leveraging expertise in social work and global care coordination.
Learning and Development Specialist
Grayce
05.2022 - 11.2022
- Supported caregivers globally through personalized care coordination
- Streamlined team and individual education plans for master's-level social workers
- Directed hiring and onboarding processes for new team members
- Served as the primary contact for social workers regarding process-related needs
Grayce Care Partner/Expert
Grayce
06.2021 - 05.2022
- Supported caregivers globally through personalized care coordination, effective advocacy, and guidance, achieving outcomes.
- Directed personalized Care Plan development and ongoing progress assessments, resulting in successful resolutions of complex cases, insurance claims, and healthcare coordination.
- Applied social work expertise to shape product development, addressing population-specific needs and enhancing service models.
Social Worker- LMSW
Dignity Health St. Joseph's Hospital and Medical Center
01.2019 - 06.2021
- Experienced social worker and manager skilled in global care coordination, staff management, and development
- Strong at building relationships with clients, staff, and partners to deliver high-quality care
- Expertise in medical discharge planning, complex care, and advanced planning
- Passionate about leading social work teams to achieve client success
- Social Worker at Barrow's Neurological Institute completing biopsychosocial assessments and discharge care coordination
- Extensive experience with those experiencing SCI, chronic neurological diseases, psychiatric petitioning, long-term care, guardianship, and cancer
- Participated in interdisciplinary rounds and discharge planning
- On-call, float, and emergency room experience
Case Manager- LMSW
MIHS Maricopa Medical Center
01.2016 - 01.2019
- Case Manager and discharge planning completing biopsychosocial assessments, resource education, and care coordination
- Extensive experience in interdisciplinary medical discharge planning on a Surgical/Trauma ICU and med/surg floor
DCS Specialist III
Arizona Department of Child Safety
06.2014 - 12.2015
- Served as a child abuse investigator in the OCWI Co-Locate unit, specializing in cases involving allegations of criminal conduct
- Transitioned to the standard investigation unit, where responsibilities included assessing child safety and threats using global assessments, facilitating the removal of children from unsafe environments, securing appropriate placements, and managing court proceedings such as completing court reports and disclosing information
- Additionally, supervised visitations, conducted home visits, and referred families to suitable in-home or community resources
Education
Master's degree - Social Work
Arizona State University
05.2014
Bachelor's degree - Psychoogy
University of San Francisco
05.2012
Skills
- Transaction monitoring
- Presentation Skills
- Product Knowledge
- Problem-solving aptitude
- Team Leadership
- Multitasking Abilities
Personal Information
Title: LMSW
Timeline
Care Services Manager
Grayce
11.2022 - Current
Learning and Development Specialist
Grayce
05.2022 - 11.2022
Grayce Care Partner/Expert
Grayce
06.2021 - 05.2022
Social Worker- LMSW
Dignity Health St. Joseph's Hospital and Medical Center
01.2019 - 06.2021
Case Manager- LMSW
MIHS Maricopa Medical Center
01.2016 - 01.2019
DCS Specialist III
Arizona Department of Child Safety
06.2014 - 12.2015
Bachelor's degree - Psychoogy
University of San Francisco
Master's degree - Social Work
Arizona State University
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