Amanda Santos
Livermore,CA
Summary
Equine veterinary technician with hands-on clinical experience and a strong background in client communication, animal health, and treatment support. Combined with office management and sales support experience in a fast-paced service business, I bring a unique blend of medical knowledge and business savvy. Skilled in relationship-building, product education, and delivering excellent client service—ready to transition into veterinary pharmaceutical sales and drive results in the animal health industry.
Overview
16
16
years of professional experience
Work History
Veterinary Technician
San Francisco Equine Inc.
02.2016 - Current
- Established quality equine care in a fast-paced environment for 85% of all clients at the training facility.
- Proficient in the preparation and administration of medications. Performed as primary contact for Practitioner's client portfolio identifying daily needs of patients and products.
- Manages daily record keeping and data entry for Practice to maintain patient records, billing of products and services, and compliance with California Racing Board regulations.
- Assists with lameness exams/diagnostics, radiographs, ultrasounds, wound management, emergencies, pre-purchase exams, laboratory tests, and surgeries.
- Manages Practice inventory of pharmaceuticals, supplies, and equipment.
Office Manager
Window Tinting Workz
05.2012 - 02.2016
- Responsible for managing all client communications including sales, service quotations, scheduling, and billing.
- Played a key role in customer relations by answering inquiries, providing service estimates, and converting leads into scheduled appointments—contributing to consistent monthly sales growth.
- Supported business development efforts by managing customer records, coordinating promotional offers, and tracking referrals to improve client retention.
- Helped increase walk-in and phone-in conversion rates through confident, personable service and upselling of premium tint packages and add-ons.
- Oversaw daily office operations, including CRM data management, payment processing, and vendor communication, ensuring a smooth and professional client experience.
Manager
Woof Dog Daycare
03.2009 - 05.2012
- Responsible for client and employee management, including sales, scheduling services, and daily/overnight boarding. Maximized performance by monitoring daily activities and mentoring team members to maximize efficiency, resulting in higher revenue.
Skills
- Productive and efficient In a regulated and fast-paced environment
- Experienced in client management and retention
- Ability to easily adapt to a dynamic schedule
- Strong time management and organizational skills
- Problem solving and process efficiency focus
- Strong technical abilities
- Highly collaborative
- Sales driven
- Customer Relationship Management
- Client needs Assessment
- Verbal & Written Communication
- Conflict Resolution
Education
Veterinary Allied Staff Education, Dixon, CA - RVT - 2019
Academy of Art University, San Francisco, CA - Motion Pictures and Television - 2010
Castro Valley High School, Castro Valley, CA - High School Diploma - 2007
Timeline
Veterinary Technician
San Francisco Equine Inc.
02.2016 - Current
Office Manager
Window Tinting Workz
05.2012 - 02.2016
Manager
Woof Dog Daycare
03.2009 - 05.2012