Amanda Sargent

Direct oversight of all Human Resource records, compliance standards, and benefits programs, including onboarding and recruitment processes for a company of 40+ plumbing professionals and office staff. Planned and implemented internal systems upgrades and standards of operation in Dispatch/CSR to facilitate increased cash flow. Oversaw office budget to ensure all expenditures were within allocated funds and helped identify cost-saving opportunities. Facilitated a positive work environment by addressing employee concerns quickly while fostering a culture of mutual respect.

Key Contributions:

• Within first 20 days, significantly reduced company and employee liability by auditing vehicle insurance records. Discovered 30% of drivers were uninsured and enrolled them.
• Improved employee relations by conducting a review of employee benefits. Found twenty percent of the roster missing from full benefits programs, and are now signed up.
• Performed company-wide evaluations to pinpoint areas of employee concerns of job satisfaction or safety. Began development of enhancements program.

Directed daily operations for accounting, customer service, human resources, and general office administration teams in a rapidly growing exterior remodeling company. Oversaw and maintained all software and IT systems, including payroll, CRM, Accounting, and document storage platforms while continuously thinking "outside the box" for growth potential. Collaborated with department leaders to launch new office locations, nurturing cooperation and optimizing processes to handle rapid expansion efforts. Administered payroll and benefits for employees across three states with a staff of up to 50 strong, maintaining accuracy and confidentiality of sensitive HR information.

Key Contributions:

• Over an 11 month period, increased booking percentages and sales opportunities up to 15% through an overhaul of CSR team reporting methods and the establishment of clear KPIs.
• By end of 2022, increased accounting compliance up to approximately 60% by transitioning a fully electronic data collection process for all company credit card purchases.
• Fostered an upbeat and dynamic work environment that prioritized teamwork and collaboration, leading to optimized employee morale and productivity.
• Showcased strategic thinking by managing frequent office infrastructure upgrades to support fast-paced organizational growth patterns.

Led and assisted supervision of a cohesive team of 7 - 15 field and office personnel for seamless operations in the HVAC industry. Ensured timely and accurate billing and collection of receivables to maintain positive cash flow. Reviewed and coded all vendor payables for appropriate pricing and authenticity. Trained new office staff on standard operating procedures (SOPs), company policies, job responsibilities, and roles. Reviewed timecards of field and office staff by validating accuracy before payroll processing.

Key Contributions:

• Optimized utilization and maintenance by overseeing fleet asset management across two locations.
• Enhanced accounts payable processes to provide comprehensive visibility of purchasing activities, significantly improving cash flow management.
• Guaranteed organized and easily retrievable records by implementing a systematic approach to coding invoices, files, and receipts.
• Administered to client concerns about billing, services, and products with solution-driven professionalism.
• Maintained comprehensive HR employee records in strict compliance with company policies, as well as State and Federal laws.

Maintained and updated all tax and bookkeeping records in a growing CPA firm of 200+ clients. Daily account reconciliation while ensuring a high level of accuracy, compliance, and meeting tax deadlines. Collaborated with senior accountants and CPA to meet and exceed client expectations, delivering superior customer service.

Key Contributions:

• Reconciled banking statements using QuickBooks Online and Desktop versions to record all transactions accurately.
• Attained compliance with relevant regulations by preparing Excise Tax reports for senior accountant review and filing.
• Administered and updated operational databases using Excel, Dynamics 365, and Smart Vault for data integrity and accessibility.

Managed all customer service scheduling. Delegated appropriate technicians to meet client needs and achieve professional outcomes. Ensured accuracy and timeliness of accounts receivable, including proactive collection efforts. Supervised office inventory activities; including ordering, requisitioning, stocking, and receiving shipments, to maintain optimal inventory levels.