Amanda Sartin
La Crosse
Summary
A hardworking and reliable lead scheduler focused on going above and beyond to support the team and serve customers. Trained in insurance verification and offering top-notch customer service abilities. Motivated to continue to learn and grow as a scheduling and customer service professional.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/ Medical Rec. Assi
High Plains Mental Health Center
11.2024 - Current
- Handled incoming calls efficiently.
- Assisted patients in the check-in process.
- Sourced client leads through provider recommendations.
- Scheduled and confirmed appointments.
Insurance Billing Specialist
Surgical Institute of South Dakota
01.2024 - 10.2024
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
- Handled the entry of payments from insurers as well as individuals.
Medical Records Coordinator
Excel Eye Center
06.2020 - 12.2023
- Working in a busy Optometrist and Ophthalmologist office with seventeen doctors
- I worked in the billing office and my responsibilities included answering phones helping patients with questions about their bills and insurance
- Rebilling of claims to make sure a patient’s insurance processed and paid to the patients visit
- Making sure health insurance was correct and patient had active insurance
- Requesting and sending out records to other offices, HEDIS , and the patient when requested and in a timely manner
Lead Scheduler
Sylvan Eye Associates
03.2019 - 02.2020
- Working in a busy Optometrist and Ophthalmologist office with eight doctors with busy phones and making appointments
- Rescheduling appointments and checking insurance for the following days appointments
- It is my job to make sure that everything runs smooth and patients are getting their calls and question answered in a timely manner
Cashier
Dollar General Market
12.2017 - 05.2018
- Customer Service
- Cashier
- Lifting
- Stocking
Education
Certification - Medical Office Administration
San Joaquin Valley College
Skills
- MICROSOFT OFFICE, WORD, EXCEL
- TYPING
- STRONG ORGANIZATIONAL SKILLS
- MEDICAL TERMINOLOGY
- APPOINTMENT SCHEDULING
- MANAGING MEDICAL RECORDS
- MEDICAL INSURANCE BILLING
Timeline
Customer Service Representative/ Medical Rec. Assi
High Plains Mental Health Center
11.2024 - Current
Insurance Billing Specialist
Surgical Institute of South Dakota
01.2024 - 10.2024
Medical Records Coordinator
Excel Eye Center
06.2020 - 12.2023
Lead Scheduler
Sylvan Eye Associates
03.2019 - 02.2020
Cashier
Dollar General Market
12.2017 - 05.2018
Certification - Medical Office Administration
San Joaquin Valley College
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