Amanda Savino
Huntington Beach,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. I'm devoted to providing a positive and memorable experience for each customer.
Overview
17
17
years of professional experience
Work History
Server/Bartender
24 Carrots Events Catering And Events
05.2020 - 03.2023
- Noted special patron requests and followed up with kitchen to confirm delivery
- Bussed and reset tables to keep dining room and work areas clean
- Collected orders and relayed them to bartenders quickly and accurately
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups
- Inspected dishes and utensils for cleanliness
- Trained new employees to perform duties
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcohol
- Responded to ad hoc cleaning duties at end of shift
Cannabis Delivery Driver
Daba Daba Doo
09.2017 - 04.2022
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Successfully avoided time delivery delays by carefully planning best routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Lead Server
2nd Floor Food Art Drinks
05.2017 - 03.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Trained new employees to perform duties
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing, payment processing and cash management practices
- Oversaw daily operations of service team, delegated tasks and trained new staff
Shop Manager
Holy Smokes Tobacco and Accessories
10.2015 - 03.2017
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Controlled costs by effectively negotiating with vendors, saving $Amount on budget per year.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Server
Mi Casa Mexican Restaurant & Bar
06.2011 - 07.2015
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Bussed and reset tables to keep dining room and work areas clean
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Asked customers for feedback, solved problems and filled drinks throughout meal
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
Cashier Customer Service
Glass Garden Smoke Shop
10.2008 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
Shop Manager
Passion City Adult and Smoke Shop
06.2006 - 10.2008
- Resolved customer complaints promptly and professionally
- Ensured compliance with all safety regulations while performing tasks
- Processed refunds and exchanges according to company policy
- Trained new cashiers on proper use of registers and store policies
- Monitored cashier performance, providing feedback as needed
- Performed daily opening and closing procedures
- Identified discrepancies between actual sales figures and expected totals
- Streamlined cash handling procedures, minimizing errors and improving transaction speed
- Consistently met sales targets through upselling techniques
- Tracked stock levels on a regular basis to avoid out-of-stock situations
Education
High School Diploma - undefined
Edison High School
Huntington Beach, CACosmetologist License - Cosmetology
Marinello School of Beauty
Fountain Valley, CA04.2015
Skills
- Food Service
- Conflict Resolution
- Complaint Resolution
- Team Player
- Transactions
- Cash Handling
- Staff Training
- Flexible Schedule
- Team Leadership
- Professional
- Courteous
- Time Management
- Attention to Detail
- Problem Solving
- Multitasking
- Sales Techniques
- Customer Satisfaction
- Inventory Management
- Customer Follow-up
- Cleaning Procedures
- Sales Strategy
Timeline
Server/Bartender
24 Carrots Events Catering And Events
05.2020 - 03.2023
Cannabis Delivery Driver
Daba Daba Doo
09.2017 - 04.2022
Lead Server
2nd Floor Food Art Drinks
05.2017 - 03.2020
Shop Manager
Holy Smokes Tobacco and Accessories
10.2015 - 03.2017
Server
Mi Casa Mexican Restaurant & Bar
06.2011 - 07.2015
Cashier Customer Service
Glass Garden Smoke Shop
10.2008 - 01.2011
Shop Manager
Passion City Adult and Smoke Shop
06.2006 - 10.2008
High School Diploma - undefined
Edison High School
Cosmetologist License - Cosmetology
Marinello School of Beauty
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