Amanda Savoie
Meraux,LA
Summary
Results-oriented Assistant Credit Union Manager with expertise in compliance and a strong background as an Executive Assistant to the CEO. Proven ability to oversee daily branch operations, ensuring adherence to regulatory standards and internal policies. Skilled in training and mentoring staff to enhance performance and improve member service. Proficient in managing compliance documentation, conducting audits, and implementing best practices to mitigate risk. Demonstrates exceptional organizational and communication skills, facilitating effective collaboration between the branch and executive leadership. Committed to fostering a positive team environment while driving operational excellence and promoting the credit union’s mission and values.
Overview
2025
2025
years of professional experience
Work History
Assistant Credit Union Manager
NODA Federal Credit Union
06.2024 - Current
- Results-oriented Assistant Credit Union Manager with expertise in compliance and a strong background as an Executive Assistant to the CEO
- Proven ability to oversee daily branch operations, ensuring adherence to regulatory standards and internal policies
- Skilled in training and mentoring staff to enhance performance and improve member service
- Proficient in managing compliance documentation, conducting audits, and implementing best practices to mitigate risk
- Demonstrates exceptional organizational and communication skills, facilitating effective collaboration between the branch and executive leadership
- Committed to fostering a positive team environment while driving operational excellence and promoting the credit union’s mission and values
Call Center Specialist II
Jefferson Parish Employee Federal Credit Union
05.2023 - 06.2024
- Dedicated and customer-focused Call Center Specialist with extensive experience in providing exceptional service within the credit union environment
- Skilled in handling member inquiries, resolving issues, and facilitating transactions related to accounts, loans, and products
- Proficient in utilizing CRM software and banking systems to maintain accurate records and ensure compliance with credit union policies
- Known for strong communication skills, attention to detail, and the ability to build rapport with members, resulting in high levels of member satisfaction and retention
- Committed to promoting the credit union's values and services while effectively addressing member needs and contributing to a positive team environment
Branch Ambassador
Capital One
- Enthusiastic and results-driven Branch Ambassador with a proven track record in enhancing customer experience and promoting financial solutions at Capital One
- Responsible for welcoming and assisting customers, understanding their financial needs, and delivering tailored banking services
- Demonstrates strong product knowledge to educate customers about credit cards, loans, and digital banking tools
- Skilled in building relationships and providing exceptional service, contributing to branch goals and member satisfaction
- Collaborates with team members to ensure a seamless customer experience while actively supporting branch operations and community engagement initiatives
- Committed to upholding Capital One's values and promoting a positive banking environment
Education
Business Management - Accounting
Nunez Community College
01.2017
Business Management -
Nicholls State University
01.2014
High School Diploma -
Chalmette High School
01.2013
Skills
- Customer Service Skills
- Exceptional interpersonal communication
- Active listening and problem-solving
- Relationship building and rapport
- Compliance and Regulatory Knowledge
- Understanding of financial regulations
- Risk assessment and management
- Policy development and implementation
- Operational Skills
- Branch operations management
- Staff training and development
- Process improvement and efficiency
- Technical Skills
- Proficiency in CTR's, ATM's and banking software (episys,aurora,trandsend)
- Data analysis and reporting
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Leadership and Management Skills
- Team leadership and motivation
- Conflict resolution and mediation
- Strategic planning and execution
- Sales and Marketing Skills
- Cross-selling financial products
- Market research and analysis
- Customer engagement strategies
- Organizational Skills
- Time management and prioritization
- Attention to detail
- Project management
- Adaptability and Flexibility
- Ability to thrive in a fast-paced environment
- Openness to change and continuous learning
References
Available Upon Request
Timeline
Assistant Credit Union Manager
NODA Federal Credit Union
06.2024 - Current
Call Center Specialist II
Jefferson Parish Employee Federal Credit Union
05.2023 - 06.2024
Business Management -
Nicholls State University
Branch Ambassador
Capital One
Business Management - Accounting
Nunez Community College
High School Diploma -
Chalmette High School
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