Amanda Scales
Clearwater,FL
Summary
A solutions-focused, results-driven and performance-oriented Business Manager offering extensive experience and a demonstrated track record of success within large multi-family housing complexes; proven capacity to build revenues, control costs and interact effectively with key internal/external stakeholders including residents, support staff and senior leadership. A top producer focused on, and dedicated to, continuous improvements in quality, productivity and service; ability to prioritize and control multiple responsibilities, accurately assess needs, proactively resolve issues and consistently meet established sales targets, achieve expense objectives and exceed budgeted bottom-line goals. Articulate communicator, negotiator and presenter with exceptional interpersonal, organizational and time and relationship management skills; superior qualifications in conflict, grievance and complaint resolution; strong written and oral aptitude with broad-based business knowledge and technical acumen.
Overview
13
13
years of professional experience
Work History
Senior Business Manager
Lincoln Property Company
09.2017 - Current
- Designed modern employee recognition program which boosted productivity and improved morale.
- Monitored daily operations and implemented changes to maintain highest quality of service.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor our marketing and retention efforts.
- Communicated with residents, vendors, executive management, and ownership (client) positively with particular attention to problem resolution.
- Researched industry and marketplace trends to enhance sales techniques and meet client needs.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Managed, trained and counseled onsite staff effectively.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed financial performance of property by overseeing rents, occupancies and expenditures.
- Analyzed monthly performance and budget projections, discussed strategies with executive management and completed annual asset business plans and budget
forecasts.
Assistant Property Manager
Emerald Management Services-Fairfield Residential
02.2011 - 09.2017
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Assure adherence to all government regulations including Fair Housing, Equal Employment Opportunity, ADA, OSHA, and Plaintiff Liability
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Processed security deposit refunds.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Oversaw resident relations & Social Media objectives
Skills
- Property/Facility Management
- Resident/Tenant Retention
- Leasing/Business Development
- Grievance/Issue Resolution
- Project Management
- Data Confidentiality
- Financial and Operational Reporting
- Coaching and Mentoring
- Operational Efficiency
- Competitive Market Analysis
- Contract/Lease Negotiation
- Capital Improvements/Upgrades
- Vendor Sourcing/Selection
- Real Estate Law/Evictions
- Microsoft Office Suite, OneSite, Yardi 7S, Entrata, EMMA, Blogger, Facebook, Google Adwords, Google Analytics, SOCI, Canva
Timeline
Senior Business Manager
Lincoln Property Company
09.2017 - Current
Assistant Property Manager
Emerald Management Services-Fairfield Residential
02.2011 - 09.2017