Amanda Schaal

• CONTRACT POSITION - Hired to audit all active sales contracts and invoices. Resolved all past due accounts and collected over $300,000 in a 2 month time frame.
• In conjunction with the CRO, created SOP's and best practices for sales templates, quotes, invoicing, and accounts receivables.
• Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
• Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.

• Communicated with the executive team about shifting company priorities and projects.
• Assisted the CEO, COO and CTO with special projects, weekly reports, workflow automations, and planning of annual offsite leadership meeting.
• Initiated Employee and Client Onboarding and Offboarding through various checklists in Jira.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced time to pay for the A/R (accounts receivable) process by sending weekly invoices and timely collections of up to $6,000,000 in annual revenue.

• Streamlined office processes by implementing new practice management software and organizing staff training sessions.
• Queue management – received, assigned, and managed deadlines for over 700 tax returns in a 3-month time frame among 3 tax agents.
• Supported the owner with calendar management, client communications, meetings, and special projects.
• Office operations: monthly firm billing, employee onboarding/offboarding, benefits selection, A/R, A/P, expense reports, client portal management, access badges, facilities, parking, and procurement of office supplies.
• Collected Rent from Subtenants (Litigation, Estate and Probate Attorneys) and witnessed wills as needed.
• Monthly account reconciliations for 10 bookkeeping clients using QuickBooks Online.
• Organized company events and team building activities to foster a positive company culture and boost morale.

• Recruited for four online master’s degree programs for Pepperdine University’s Graziadio Business School by engaging with more than 75 prospective students daily, across multiple time zones, utilizing TalkDesk, Gmail, and Salesforce to accurately track and manage each point of contact.
• Made sure prospective student goals aligned with program offerings by effectively asking coaching questions.
• Conducted virtual tours for prospective students and remotely managed the full admissions lifecycle to ensure a seamless transition from prospective student to registered student, resulting in attaining all registered student quotas.

• Built a loyal membership base and developed brand awareness, while establishing and implementing daily operating procedures for a start-up, meditation studio. Increased studio’s quarterly revenue by 25% through delivering 30 classes per week and hosting multiple workshops, events, and Reiki Trainings per month.
• Hired, onboarded, and coached all front desk staff and independent contractors to provide a warm and welcoming environment which resulted in consistent 5-star reviews on Facebook and Google Business.
• Created a strategic, 2-prong marketing plan focused on both in-studio offerings and community partnerships including corporate wellness, non-profit programming, and after-school enrichment programs.
• Managed the configuration, implementation and set-up of all class schedules, workshops, private sessions, retail inventory, payment plans, registrations, and client notifications in Mindbody Online, a SaaS Business Management/scheduling software. Resolved all website and App issues.

Internship - Covered the Legislative session in 1996 at the State Capitol for the Capitol Reporter Newspaper.