Amanda Scharnhorst
Kansas City,MO
Summary
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Driver Examiner
Missouri State Highway Patrol
11.2023 - Current
- Administer written drivers, motorcycle, and CDL tests.
- Answering phone and assisting public with information on testing and requirements.
- Administer drivers and motorcycle tests on the road.
- Checking and approving foreign documents.
- Explained test processes to students.
- Performed routine data entry or document management.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Conducted thorough vehicle inspections to maintain safety and operational readiness.
Office Administrator
HAHA'S Heating and Cooling LLC
06.2022 - 07.2023
- Taking customer calls
- Dispatching
- Tracking finances
- Writing quotes
- Training
- Managed scheduling and coordination of service appointments for optimal efficiency.
- Developed and implemented filing systems to improve document retrieval processes and organization.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Lab Processor
Quest Diagnostics
07.2019 - 06.2022
- Banking specimens for storage
- Prepping and preparing specimens for transfer
- Finding missing or misplaced specimens
- Training incoming employees
- Demonstrated exceptional attention to detail when preparing specimens for analysis, resulting in accurate test outcomes.
- Participated in continuous education opportunities, staying up-to-date on industry advancements for improved job performance.
- Gained proficiency in various laboratory software applications, enabling seamless transition between tasks and increased productivity.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
Lab Processor
Mosaic Life Care
06.2018 - 07.2019
- Receiving and prepping specimens for clinical lab and micro lab
- Phlebotomy
- Taking care of patient needs and questions
- Demonstrated exceptional attention to detail when preparing specimens for analysis, resulting in accurate test outcomes.
- Participated in continuous education opportunities, staying up-to-date on industry advancements for improved job performance.
- Recorded and analyzed data to produce reports of results.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Developed new protocols and improved existing laboratory processes.
Bar Manager
Amvets post 66
09.2015 - 05.2018
- Managed inventory, maintaining optimal stock levels and minimizing waste.
- Developed innovative drink menus to enhance customer experience and drive sales.
- Analyzed customer feedback to improve service offerings and operational efficiency.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Organized charity events, boosting community engagement and bar visibility.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
Apartment Maintenance Technician
Forest Creek and Hays Apartment
05.2006 - 02.2009
- Conducted routine inspections to identify maintenance needs and ensure safety compliance.
- Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
- Maintained a clean and organized workspace to promote safety and efficiency while completing maintenance tasks.
- Conducted regular inspections of apartments and common areas to identify necessary repairs and proactive maintenance tasks.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
Education
Some College (No Degree) - Medical Laboratory Science
Bossier Parish Community College
Shreveport, LAHigh School Diploma -
Ruston High School
Ruston, LA05.2008
Skills
- Time management
- Valid Driver's license with clean driving record
- Problem-solving, Multitasking
- Laboratory techniques & specimen handling
- Organizational and task prioritization skills
- Decision-making
- Task prioritization
- Verbal and written communication
- Budget control
- Coaching and mentoring
Timeline
Driver Examiner
Missouri State Highway Patrol
11.2023 - Current
Office Administrator
HAHA'S Heating and Cooling LLC
06.2022 - 07.2023
Lab Processor
Quest Diagnostics
07.2019 - 06.2022
Lab Processor
Mosaic Life Care
06.2018 - 07.2019
Bar Manager
Amvets post 66
09.2015 - 05.2018
Apartment Maintenance Technician
Forest Creek and Hays Apartment
05.2006 - 02.2009
Some College (No Degree) - Medical Laboratory Science
Bossier Parish Community College
High School Diploma -
Ruston High School